Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

November 15, 2023

I was trying to set up an automation flow for my post-purchase, and I got stuck with the trigger. I asked for help from this wonderful Klaviyo support agent named Alex W. He's been very patient and helpful, guiding me through the steps and setup. A big shoutout to Alex – you are awesome, and I appreciate your excellent support and guidance. You made my day; keep up the good work!

HYGR
Malaysia
5 months using the app
November 30, 2023

Klaviyo is definitely the best email marketing platform we tried! Not to mention their customer support team are very friendly, and helpful. They really dive deep into things to give the best solutions. Totally awesome!

MANEPRINT
United States
19 days using the app
December 8, 2023

Nik was very helpful and he explained and answered all my questions very clearly. I hope all support is like him. Keep up the good work! :)

Watelo
United States
2 months using the app
Klaviyo replied December 11, 2023

Thanks for your review and glad to hear you're having an excellent experience!

December 14, 2023

Great assistance. Always a pleasure from the Klaviyo team<3

Metabolic Nutrition
United States
Over 4 years using the app
November 23, 2023

Awesome customer support, really helpful and does even more than you ask! Best customer support experience I've had in my life!

Aura-Amsterdam
Netherlands
3 months using the app
December 3, 2023

Klaviyo is great the automated flow is easy to set up for a specific email flow and the templates are awesome.

SportCarry
United States
27 days using the app
November 15, 2023

It's working smoothly (even with our Webflow / Shopify setup) - what's even better is, that as a rookie as myself the support is quick and thorough. So I'm usually to work things out myself rather than having to pay consultants.

Birdie approves!

Birdie
Denmark
2 months using the app
January 22, 2024

Klaviyo is great!

Tom's Key Company
United States
Over 2 years using the app
Klaviyo replied January 24, 2024

We think so too! Thank you for the 5 Stars.

November 2, 2023

An exceptional marketing automation tool with an array of useful features. What truly sets Klaviyo apart is its outstanding customer support. The Klaviyo team has consistently gone the extra mile, providing us with clear instructions, sharing helpful articles, and quick and detailed support whenever needed. With their top-notch support and user-friendly platform, I wholeheartedly recommend Klaviyo to any e-commerce business looking to take their email marketing to new heights.

INAO
Germany
5 months using the app
December 6, 2023

Awesome customer support. Wendy is a great resource!

High Falls Hemp NY
United States
Over 2 years using the app