Overall rating
4.1
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.

August 17, 2023

We've been using Klaviyo for a few years and it's awesome. It's fairly easy to use and for anything that we struggle with, their support is fantastic. We recommend this app for anyone looking for detailed analysis of the behavior of their customers on their mailing list.

Spice Pots
United Kingdom
About 3 years using the app
Klaviyo replied August 18, 2023

Thanks for the review and for your loyalty!

October 24, 2023

Laurel was very helpful with my request for some more customization with flows. Thank you!

Rebecca Hefner Books
United States
5 months using the app
November 17, 2023

We love Klaviyo - it's a powerhouse. Highly recommended.

Scent New York
United States
Almost 3 years using the app
September 21, 2023

best app for email marketing - very intuitive, easy to use - lot of learning materials, highly recommend!

Vellena
Slovakia
About 1 year using the app
Klaviyo replied September 22, 2023

Thanks for the review and for choosing Klaviyo!

August 9, 2023

I love the flexibility, segments, and features! The flows are super dope and WILL increase your company's email marketing efficiency! Their customer support is INSANE! They also offer training as well to help those of you that may not know much about email marketing! 10/10. I HIGHLY RECOMMEND!!!

Chattanooga Beard Co.
United States
About 1 year using the app
Klaviyo replied August 10, 2023

Thanks for the review and for choosing Klaviyo!

October 23, 2023

L'application est très bien pensée et le service client très réactif.
Il s'agit d'une application indispensable pour correctement relancer les clients intelligemment.

La Bande à Anna
United Kingdom
Almost 3 years using the app
October 11, 2023

This is the best meat and SMS service ever. They even offer a review service now.

Henry’s House Of Coffee
United States
Almost 2 years using the app
October 26, 2023

New to Klaviyo, and so far it's looking great. The support team is top-notch. A big thanks to Karissa, kindly resolved my flow issue in no time.

Colossus
United States
3 months using the app
November 6, 2023

Great service, Great App, Just Great OVerall

CutSceneSleep
United States
6 months using the app
August 21, 2023

If I could give Klaviyo 6 stars I would.

1. The product. It's just amazing how it's improved our business results. I'd say 30% a month extra sales from sign-up incentives, shopping funnel drop off redirects and newsletters. Things we were never doing before.
2. The support team are amazing. Australia has a support office in Sydney and I had 3 x hr long vid calls which started as a demo and turned into Ben helping me get Klaviyo up and running for our business.

Now the hard part... it isn't easy if you're new to this type of marketing (which I am) but with about 3-4 days to really throw myself into it and with Ben's help we've built a cracking new revenue stream for our business. TBH, even with the great tutorials and tech support, without that 1:1 support I'm not sure I would have cracked it.

I did an email in about an hour on Friday morning and as of Monday morning it's generated over $15k in incremental sales (with av shopping basket of $350). Of course... we had a substantial data base to start from which we'd never leveraged before, but without this program that money was just sitting on the table - someone else's.

Mudgee Lamb
Australia
About 2 months using the app
Klaviyo replied August 27, 2023

Thanks for the review! We love seeing those early results!