Klaviyo: Email Marketing & SMS , 1,980 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this email marketing app for its user-friendly interface, advanced segmentation, automated flows, and visual email builder. Many praise its responsive customer support and credit it for boosting sales. The app's analytics tools are valued for aiding business decisions and audience targeting. Its SMS feature and educational resources are also well-regarded. Despite the cost, merchants find it cost-effective, stating the benefits and features justify the expense.
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Awesome app! Easy to use and navigate. Started my first campaign an hour after downloading the app.
Worrible. they take forever to respond to support. I don't recommend to anyone. The email marketing machine is good but I always have doubts and they take 24 hours to answer me and they do not help a lot. Active campaim or mailchimp are better
I recently started using this app for email marketing and I love it. It offers a variety of pre-made templates.
Amazing. Easy to use and allows you to setup multiple flows. Basically the whole app is already setup and you just have to plug in your content. Best email automation sequence out there.
I found this app through a YouTube channel and decided to give it a try. I love it!!! In the beginning its a bit overwhelming to setup but once I watched a YouTube video that walked me through step by step on how to use it I was off to the races. Before this, I was using MailChimp but definitely prefer Klaviyo better. My emails look alot more professional amd I can do SMS messages and create my website pop-up all from one site, which I love the most!!
Worst experience with this app. Not working and completely useless support. Im definitely not using it again !!
Hey there! So sorry to hear you're frustrated. Our team should already be in touch to help get you the support you need. We'd love to get you up and running!
Blocked my account right before Christmas. Asked them to retry my payment method and heard nothing back for 3+ days. Now I can't send any marketing over the xmas/boxing day sales. Thanks A Lot!
I Used this app to send my first email marketing campaign and it was super easy using this platform!! Thank you to the awesome phone rep from shopify who suggested to download it!
UPDATE: Several people from the Klaviyo team has reached out to me after posting this review. I have had a meeting with someone from the UX team, and they have promised to prioritise this feature for Q4 2022. I have also given some additional feedback regarding the email builder, and hope it will work better soon :)
I'll update my score as soon as it has been implemented
Original review:
Klaviyo awesome for its segmenting, automation and data capabilities, but the editor is far below what one can expect from an expensive enterprise tool like this. It can do practically anything in terms of segmentation and so on.
More specifically, there is no way to add the compare at price in the native product blocks. The field is easily accessible through Shopify's API. I consider it to be basic functionality for any tool like this, and I first suggested they need to add it when we signed up 8 months ago. Then a few more times after that. Even dragging myself through the consistent 30minutes+ waiting time in the chat.
There are great people working there. The sales person we signed with is probably the best seller I have ever encountered in my entire professional life. The onboarding guy we got was lovely and competent as well. Yet... my only option to make them fix this very simple and critical thing, seems to be to rattle the cage as hard as I can from all directions.
Displaying a price without a reference point is practically pointless when running a sale to get rid of excess inventory. "Awesome gloves, $40" gives zero incentive to click a product in a newsletter compared to "Awesome gloves, $40 (down from $95)".
We made the switch mainly to reduce mental friction of sending more and better newsletters and flows, as well as better segmenting. But this tiny and seemingly insignificant lack of feature makes it all in vain. Fix it.
Hi! Thanks for this detailed feedback. We noted your email and community post as well and will reply via email so we can chat a bit further. This feature is under consideration with our product team right now.
And you are out in the desert ...alone. Their double opt in doesn't work since weeks. Customer support isn't helpful at all. No, even worse: they just denied this fault. Only after I paid a developer who confirmed the Klavyio system having an issue, they admitted there is a bug. Huh.
And then....nothing happens.
Customer support confirmed the bug as fixed. But - what a surprise - it is NOT. No further answers from customer 'support' . I worked on that issue now for several days and just let it go now. Horrible experience. Never again! And: that's a pity, because the features would be nice. Handling too. But if you are impossible to follow the legal requirements and lose leads 't get any help from customer support - its just crap.