Klaviyo: Email Marketing & SMS , 2,151 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its intuitive flow setup, customizable features, and wide range of templates that aid in creating personalized marketing strategies. The advanced segmentation tools and SMS feature are praised for effectively targeting the right audience. The customer service is noted for being responsive and knowledgeable, providing quick issue resolution. The user-friendly interface is accessible to all merchants, and the app is often credited for generating significant revenue for businesses.
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I would like to get your contact information, I have sent you emails more than once asking my questions, but I don't seem to get any answers. This is probably the best joke I've heard this year, I've emailed you guys at least 2 times and it's taken 1-2 days for you to get back to me each time.
Update Mar 11: Hi Jerry, I was finally able to find your Support ticket. I am going to escalate this to my team and ensure you receive a speedy reply. Thanks so much for your patience here.
Update Mar 10: Hey Jerry, I haven't yet heard from you at feedback@klaviyo.com and I am unable to find a recent Support ticket for your brand. Can you please email me with more information about your case so we can be sure to meet your needs a bit better?
Hi Jerry, it sounds like your emails aren't making their way to us. To open a Support ticket, you can do so in the Klaviyo app at klaviyo.com/support. Unfortunately, we are unable to accept Support questions via email. If you are inquiring about something else, please reach us at feedback@klaviyo.com so we can guide you appropriately.
Theres no support for this app and it is WAY TO COMPLICATED to set up with out
a live chat of some sort. dont bother!!! youll kill your self after trying to fugure this complicated program out. Bummer
THIS APP SUCKS. I send one message to 173 contacts but it says that U used up 500 messages. It you go over the amount of messages you sign up for they'll bill you for it.
Hi laelcosmetics, I'm so sorry you've had this experience and this is not expected behavior. Unless you've enrolled in auto-upgrade billing, we will never charge you above your current plan price! Can you please email us at feedback@klaviyo.com with your account information so we can look into this for you?
Great app help with getting a successful email list and potential returning customers a must-have for a beginner 5/5 recommend the product highly very effective and useful. I definitely will be using this to scale my store and create multiple campaigns and promotions. Great product so this review is very important for people to see and enjoy
Emails from shopify sign up page doesn't go to any list. Customer service tried to help me solve this problems, but after all it stil did not work.
the product works well,BUT the cancellation part is grey, I removed the app from Shopify thinking that everything was done and canceled, they keeping me charging $20 for the next 2 month, when I wanted to cancel I had to fill up a form and confirm by email, really tedious and grey cancellation procedure, instead of doing everything directly from Shopify, just gave them $40 for not sending any email, instructions VERY unclear, and they take advantage of all the users using Shopify in "auto-mode" installing and uninstalling and no need to think about it anymore, completely disappointed.
I am using Klaviyo to manage my email marketing. I like the flow concepts on the app that allow automatic email sending. The premade ones available are a good starting point. I also like the campaigns. I don't like that I had to upload my subscribers list, I thought it would have been able to be imported during the integration.
When I wanted it to work most, nothing! Sent a request for customer support and they never got back to me! I tried using it because it was recommended highly to me, but instead it's a total let down. There are better services out there! Upset customer :(
App functionality is good. But support is poor. This app is causing the layout of other elements on the page brought in by another app to break. Tier 2 support only pointed me to the existing documentation that I had already read. In the end, they were not willing to dig deeper into the issue by looking at the code on the site. Their final response/resolution was:
"Unfortunately if the Javascript from the Klaviyo form is breaking the carousel behavior of the Instagram feed, the only workaround would be to use a Shopify form instead of a Klaviyo form. It's not clear what part of the Klaviyo Javascript is causing this, as it's just loading standard jQuery, form validation, and instructions for how the form data gets submitted."
The most frustrating service!! Upgraded my acct, created my first email and sent it out. We announced to our instagram following and had over 200 dms from people who never received it. THEY HAVE ONE JOB- and they can't even send it out the email. I also tried sending it to myself multiple times and could never find it anywhere in my email.