Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive flow setup, customizable features, and wide range of templates that aid in creating personalized marketing strategies. The advanced segmentation tools and SMS feature are praised for effectively targeting the right audience. The customer service is noted for being responsive and knowledgeable, providing quick issue resolution. The user-friendly interface is accessible to all merchants, and the app is often credited for generating significant revenue for businesses.

February 26, 2021

BEWARE!!! DO NOT USE! This app will freeze your account when you send your first email campaign so they can "review" your business. It will take at least 24 hours to review, then they could reject your account completely based not their small print.

elite tipping
Australia
7 days using the app
June 6, 2020

Very simple to use.
I just started and I am very happy.
I loved the easy way to have all in a same place.

Natural Dry
Mexico
About 11 hours using the app
September 10, 2021

Very easy to use I enjoy their platform thus far and am excited to build more engagement with my subscribers

SociEx Studios
United States
About 11 hours using the app
March 29, 2020

Unbelievably complicated to sign up to and log into. Once you log in it boots you back out. Not worth it

Diversion Stores
United Kingdom
6 days using the app
July 4, 2020

Customer support doesn't even exist i think . applied more than i don't how many times . also there free plan doesn't give any option its just not worth at all

Designcase shop
Netherlands
6 days using the app
Edited April 1, 2019

I created a campaign, prepared to send, and then BOOM it tells me that I need to clean my e-mail list because of suspicious e-mails so I couldn't send my campaign. I mean c'mon, why am I responsible to clean my own e-mail list? Why can't you just pinpoint which e-mail was in fact a suspicious e-mail? How am I even to know which subscriber on my Mailing list is in fact a suspcious e-mail? That's why they opt-in to subscribe cause they're interested to get product updates and any newsletters. GOD Damn it!!! Whether suspicious e-mail or not let me send my e-mail subscribers, that's the purpose of your service, so i could send them e-mails because of them opting in!!!

Jon's Collectibles
Canada
5 days using the app
May 27, 2022

Just started using, a bit nervous but I think I am getting there following the videos etc. Was referred by another user and grateful for the referral

Banjo Swagger
Australia
About 10 hours using the app
Klaviyo replied June 8, 2022

We love our referrals! Please do reach out if you need any support.

February 22, 2023

This is a joke! I can't get the support I need and instead of trying to help me, they kept ending the chat! If your product was worth anything, I wouldn't have to write in for your sorry support group!

Chic Thriftique
United States
5 days using the app
Klaviyo replied February 23, 2023

Hi there. Sorry you're experiencing frustration with our support team, that's never something we want to see. It looks like there's a recently opened email that's awaiting your reply. If there's anything else we can do, feel free to reach out to feedback@klaviyo.com.

August 3, 2020

I have to say this is a game changer! Im new to this and I jut installed it yesterday, but so far so good! It makes email marketing look so easy!

Body Baked
United States
About 9 hours using the app
Edited January 4, 2021

I have to review the purchased product, no one has reviewed it within a few days. I can't use it at all, and there will be no refund.

INSML
China
5 days using the app