Reviews (2,916)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

December 16, 2020

Terrible experience with support. Raised one ticket with no response. Raised another which took nearly 24 hours for a response on an urgent item when they promise 2 hours. So went to live chat which was a waste of time - rude and seriously unhelpful. The platform is also half built and buggy. Features clearly listed in the documentation don't exist on our paid plan for some reason. UI/UX is terrible and it's hard to get to the basic analytics you need.

Marvels from the World
United Kingdom
About 1 month using the app
October 25, 2018

a waste of time I will not recommend ever! after I worked on all the emails and they were LiVE next day when I logged NOTHIS WAS there how is this possible? and support? no support !

Amurrosee
United Kingdom
About 1 month using the app
December 30, 2020

Great app with a very clean interface. My only issues are that it's a bit confusing to locate and edit lists/segments. Also, for some reason it makes me log into the app every time I open it, even when I'm using the same computer/browser. All in all, it's a very good app and I'd recommend it to most people.

Bark Husher
United States
About 2 months using the app
September 3, 2015

worst customer support. They dont even bother to reply to your request and if you will be facing any problem then that is only your problem , they dont care and they throw everything on shopify , that ask them even if the problem is from their end.That dont even know about their codes.

worst app dont use it , you will loose money instead of making from them as they claim because they dont have proper docs to train you and no support at all,

Fehez Com
Canada
About 1 month using the app
April 18, 2022

De lo mejor que he encontrado en email marketing. Una magnifica herramienta para promocionar tu tienda.

Testimu
Spain
2 days using the app
Edited July 11, 2019

I moved to Klaviyo from Mailchimp and I'm so glad I did. It integrates perfectly with Shopify and the one time I had to contact their support they were super helpful. There are more functions and capabilities than Mailchimp and I can see this app growing with my business.

fizzi~jayne
United Kingdom
2 days using the app
Edited June 22, 2021

The customer support for klavio by Sakinah was excellent. that's why I left this review and the only reason why I did.

FuturityBlinds
Australia
2 days using the app
June 1, 2021

The app is fine if you know how to use it. The support is just soso. They want to set up a meeting for easy questions which is totally unnecessary. Were on the premium version.

NAIPO.de
Germany
About 2 months using the app
January 30, 2019

It is really easy to use. I recommend the app. I have been using it for 2 years now, and it's still the best by far!

Doggiebottle
Germany
2 days using the app
Edited February 12, 2023

Anmeldeverfahren sehr verzögert. Email der Firma wird nicht akzeptiert. Für mich bis jetzt nicht empfehlenswert. Sorry... Wahrscheinlich muss ich hier mehr Zeichen schreiben, deshalb siehe oben!!! Ich bin enttäuscht, weil ich mir sehr viel davon versprochen habe.

21thcloud
Germany
About 1 month using the app