Reviews (2,897)

Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its transformative impact on email marketing, notably enhancing customer engagement and increasing sales. It integrates seamlessly with Shopify, offering features like email automation, customizable flows, and advanced segmentation for personalized marketing strategies. Merchants also commend the variety of templates and intuitive setup process. The customer support is praised for its responsiveness and effectiveness, making it a valuable asset for business growth.

April 12, 2020

This app has been a lifesaver. It does most of the work for you. I would recommend this app to anyone struggling with building your email campaigns. I absolutely love it!

Badges and Buttons Club
United States
5 days using the app
June 4, 2021

I just started using Klaviyo this week and I have to say it's incredible easy to use. Love the automated features and templates. It's completely plug and play!

Bake Me Healthy Box
United States
4 days using the app
March 1, 2021

A long time mailchimp user i have tried Klaviyo with this store on the advice of our Plus Merchant Success Manager and so far so good. We are on the free plan so far as its a new store with no existing customer base. But even with the free plan we've been able to add subscribe pages, entry/exit popups and all the flows and connections. happy days so far.

Outdoor eStore Australia
Australia
4 days using the app
April 25, 2019

I just downloaded the app and made a few email templates, easy to use. Im loving this app so far. download it

The Royalty Shop
United States
4 days using the app
September 16, 2019

It seems to work great, once you figure it out :) I had a hard time distinguishing between a few things but I read up on it and it seems to work so far!

Comstock Heritage, Inc.
United States
4 days using the app
July 10, 2020

App muy satisfactoria, se entiende perfectamente para poder elaborar un correo las plantillas se adaptan

Boutiquemirel
Mexico
4 days using the app
October 5, 2020

The platform thus far has been easy to use. I would like a live chat functionality for questions similar to what Shopify has.

Tulsie
United States
4 days using the app
July 7, 2021

I wanted to use their SMS service for my business. once i signed up i was contacted through email be a Klaviyo Rep named Azita to set up a call, which I did for the same day. When Azita called me I was able to tell right away that she has zero interest in answering my questions and just calling as job duty. Any question i had she replied with someone will contact you regarding your question. 4 days went by with no communication. I sent Azita 2 more emails with no replies. STAY AWAY FROM THIS COMPANY!

SneakerUnionUSA
United States
4 days using the app
Klaviyo replied July 9, 2021

Hi SneakerUnionUSA! So sorry to hear about this back and forth. It's certainly not reflective of the way you deserve to be treated. Someone from our team should already be in touch with you to try and resolve any questions you have.

July 16, 2018

I have been using this for about a week. The templates are easy to adjust to my needs and give me a lot of options to change them. The process for setup was fairly easy and good instructions have been provided. The app is user friendly and mostly drag and drop. Like any new software, there is a slight learning curve, but really not too bad. They do verify and check the first email campaign you send out (didn't know that until I tried to send it), but they reviewed quickly and was able to send within 12 hours ( I sent it on a Sunday and received word Monday morning). Apparently they only do this once so no big deal.

I have tried a few other apps and had one problem or another with them. This one has been very good so far and I will continue to use.

Fmybliss
United States
4 days using the app
April 3, 2020

This app has simplified sending marketing emails to my clients. Im a newbie so this matters a lot to me.

permanentmakeupacademyph
Philippines
4 days using the app