Overall rating
4.4
Counts per rating level
  • 75% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive flow setup, customizable features, and wide range of templates that aid in creating personalized marketing strategies. The advanced segmentation tools and SMS feature are praised for effectively targeting the right audience. The customer service is noted for being responsive and knowledgeable, providing quick issue resolution. The user-friendly interface is accessible to all merchants, and the app is often credited for generating significant revenue for businesses.

February 21, 2024

Listen folks. This one is the best. It may not have the best ratings, but that is because they are not actively trying to get them. But, it's the best one, so just get this one. Starting at free then $20 per month I don't know how it got its expensive reptuation. I get a 40-100x roas every month using klaviyo

Major Golf Direct
United Kingdom
Over 1 year using the app
April 22, 2024

30% of our sells come from here this is the best email mrktng tool

MineralFlow
Spain
Over 1 year using the app
Klaviyo replied April 24, 2024

We are happy to hear about your success and thank you for the great review.

May 15, 2024

Stay away and use someone else!

We've been with them for four years and it's gotten ridiculous. We had to spend 1200 for an email that had generated $200 in revenue. A complete ripoff.

There's better options. Support is the worst. At some point, they were the only players in the ecommerce game. Things have changed. Stay away because they will steal from you when you have actual volume.

OrnamentallyYou
United States
Almost 4 years using the app
May 15, 2024

Very extensive and customisable features. Great and responsive support! We don't use it to it's full potential but are more than happy with it.
woom bikes Romania

Woom Bikes România
Romania
Almost 4 years using the app
February 14, 2024

After trying many of the other email marketing platforms, I can say Klaviyo has really been the best for my two businesses. It is so robust and the data it collects is invaluable for making business decisions and targeting the proper audience. I highly recommend Klaviyo to any business looking for a powerful online marketing system. ~Angie, www.naturalbeautysoaps.com and www.sassypantspolish.com

Handmade Natural Beauty
United States
Almost 3 years using the app
Klaviyo replied February 21, 2024

Hey Angie, thanks a bunch for your wonderful review! It's awesome to hear that Klaviyo has been such a big hit for both of your businesses. We're really glad our platform is helping you make smart decisions and reach the right audience. Here's to even more success with Klaviyo, and to your businesses continuing to grow and thrive!

April 16, 2024

Great email marketing app but their greatest assest is their live support which gets you going in a flash!

vctrade.nl
Netherlands
About 1 year using the app
Klaviyo replied April 24, 2024

Thank you for the review, and we have to agree our live support is top-notch.

March 5, 2024

Alex W from the Klaviyo team is amazing! So quick to respond and solved a problem that we had for over two weeks straight away! Love it!

Gympie Saddleworld & Country Clothing
Australia
About 4 years using the app
April 1, 2024

Easy to use platform and wonderful customer service that is knowledgable and responds quickly. Love it!

Freshly Picked
United States
Almost 8 years using the app
Klaviyo replied April 3, 2024

Hey "Freshly Picked", thank you so much for this awesome, quick review. If you ever need us, we are here.

April 9, 2024

excellent communication and answers to the point. helped us on various situations that had a great impact on our work. thank you!

Nail Reserve
United States
About 2 years using the app
May 15, 2024

Klaviyo support is the best! I've never waited long and the agents go above and beyond to be helpful.

It makes a world of difference when you need help!

Parisians Pure Indulgence
United States
About 1 year using the app