This app is absolutely terrible. Use an alternative.
I was drawn to this because of the free trial, but now after many hours of pulling out my hair I am deleting the app. The layout is completely ridiculous and un-intuitive. And that's not the worst part...
I signed up to my own website with my email address as a test, and it sent me draft versions of emails which I did not want it to send! If you use this app, they will spam your customers with unwanted emails. There is a "flows" option where you can design the emails that are sent and choose when they are sent.
The email from my email flow WAS NOT sent to me, and instead I got a "confirm you would like to subscribe.... enter text here etc" which I DO NOT want my customers to receive. It honestly baffles me what could have possibly been going through the minds of the idiots who designed this app. I would very much like to meet them in person one day to ask what on earth they were thinking.
Long story short DO NOT USE THIS APP
So after paying $470 USD a month for two years, I made an error and accidentally set it to remove all customers who opened their emails zero times in the last 180 days.
It actually removed all customers who opened more than zero emails in the last 180 days. So, I contacted customer support for a backup or restore to find out there isn't one.
I had backed up our list before removing BUT all the data analytics are gone, so there was no way to sync people back into their proper flows.
What kind of tool doesn't have a backup to the previous day? I get that I made the error, but this is simply crazy.
Also they really need to improve the build features of the emails. It is 2019 now, not 2014.
Cada ves que realizo un cambio la pantalla queda en blanco, y es muy complicada de usar no hay buena documentacion.
An absolute disaster of an app. I’ve had more issues with Klaviyo in the past 48 hours than I’ve had in 5 years with Mailchimp. The setup process gets stuck in a loop, the scheduled campaigns don’t send, the integrations don’t synch data properly.
I had to email support 5 times in 2 days and not once were they helpful or even friendly. Their support seems to consists of a single person who can’t be bothered to offer any kind of assistance.
When I finally managed to get my campaign delivered, it showed a big square blank instead of images. Klaviyo’s response? "It’s an Android issue, nothing we can do." Well guess what, I’m on an iPhone.
Also, take into account that your card will be charged before you even send your first email, and rates are way overpriced for such a poor experience.
This is a shocking app.
Don't waste your time.
They essentially lock you in by linking user opt-outs into their own platform and not updating it on shopify so if you want to switch you have to manually make the changes in Shopify. This is just disgraceful.
I also sent out an email using their platform, changed the reply email to the business one and when i clicked send out it put my personal email in it which went to over 1000 addresses. I am absolutely dumbfounded about his terrible this platform is. Clearly developed by tech people who don't have a clue about UX or UI. Shocking.
Other features that don't work properly:
1. Dashboard analytics are always displayed wrong.
2. Live map of campaigns doesn't work.
3. Shopify integration is only one way - waste of time.
Save your money and time - look for something else.
I wanted to make a Christmas E-mail with a discount code for my customers. Made it like a week ago. After submitting the campaign I was prompted with a massage saying "We will personally review campaign and get in touch with you within 24h" Now its like 5 days passed and never received anything. Deleted the app and will never use it again. Just made the e-mail in google and sent it to multiple people.
Coco McCall Shop
The most frustrating service!! Upgraded my acct, created my first email and sent it out. We announced to our instagram following and had over 200 dms from people who never received it. THEY HAVE ONE JOB- and they can't even send it out the email. I also tried sending it to myself multiple times and could never find it anywhere in my email.
This piece of crap gave all 2k people who came to my site an error in the sign up. as I was busy cant notice it, a complicated mess thats set me back months! Piece of crap not worth the free trial, it costs you money either way.
Murder Mystery 2 Merch
I have purchased an upgraded plan of this app since I have 5k subs and after hours of creating a campaign the app said that my account got disabled and is under a review. They are closed on a weekend so there is no way to contact them. Very disappointed...
Please be aware. It is very hard to cancel account. App DOES NOT give you an easy cancellation option!