Klaviyo: Email Marketing & SMS

This app turned all of my shopify customers into subscribers. Illegal. I have no way to un do the damage done to my customer list that took me 6 months to build.

Déçu par cette application
Qui Surfacture et Harcèle Après Avoir Rompue L'abonnement
Vraiment Dommage

We initially used the app but removed it after it started sending review emails for past orders without our consent. This time, the reviews widget was unreliable; it would randomly appear or disappear. In fact, nine out of ten times, it was completely missing, even though it was properly installed and customized.

When I reached out to support, they asked for a screenshot or video of the problem. How can I take a screenshot of something that isn’t visible? I ended up providing them with a link to our website, which I found surprising they couldn't locate on their own.

Ultimately, we chose to go with a different app that better meets our needs.

Se quedaron con 10 días, porque facturaron antes y no me dejaron completar el mes. Me robaron aprox 100 usd o mas... Una lastima porque la app es buena.

by far the WORST app on Shopify!

Sell your soul to this application. Yes, it has functionality and integration; BUT once you are on the system they own you. The design it so that it's almost impossible to unsubscribe. You can downgrade and they will automatically upgrade you, charge you, fees all the time without your permission. But they will never downgrade you, refund fees, unused.

Most importantly-- support won't help. They say it's a "self-service" platform so when it comes to just asking support to cancel your account. They won't. They send you down a rabbit hole, 10 clicks deep into pages, to find the one way you can cancel the plan.

I'm a prisoner. Having set up my flows in the system, which they don't give you any option to export, unhooking will be very labor intensive. I regret, 1,000%, my decision to partner with this application.

More importantly- support will not make CORRECTIONS to erroneous billing without double billing you! It's a total SCAM. I think this is CLASS ACTION LAWSUIT worthy... someone needs to shut these people down. They are stealing.

What a terrible tool. Their customer service is awful. I had an issue with a payment, and my account was suspended. When I tried to contact them to process the payment again, they kept redirecting me to their virtual assistant, Kira, who only provided online articles for me to read. I realized they would never help me through that method, so I reached out to the support & success email accounts. Their response? They said they couldn’t assist me and told me to contact Kira! I couldn’t believe it... I was trying to settle my account, and they never responded.

Of course, they had no problem charging me for the current month's plan, but my account remained suspended due to an invoice that couldn’t be processed months ago. I absolutely despise companies that grow and aim to "automate" everything, completely neglecting their customers and failing to provide real ways to communicate and resolve issues.

Very disappointing, Klaviyo. Terrible experience.

We've been loyal Klaviyo customers for 5 years, investing $12,000 USD annually in their platform. Recently, due to a system error, the size of one of our segments was miscalculated right before our billing cut-off date, which meant we were unable to fully use the email credits we had purchased, and they expired. I contacted Klaviyo support just 3 minutes after the new billing cycle began, explaining the system error and requesting a one-time credit for the expired emails.

Considering the nature of the issue and our long-standing relationship, I expected this to be a simple, reasonable request. Unfortunately, Klaviyo refused to grant the credit for emails we had already paid for. This has been a disappointing experience and, in my view, a clear example of poor customer service. Based on this experience, I can no longer recommend Klaviyo.

Cheers,
Florian
Founder & CEO, Soundbrenner

Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need prompt, helpful support every now and then.

An update: It is now three weeks, and Klaviyo has still not bothered to contact me and assist with my issue. Nice try suggesting it is my mail server, this has been checked, the problem lies with this email marketing company that clearly do not care enough about customer service to provide either a chat or a phone number for help.

Leider können wir die App absolut nicht empfehlen. Egal für wlechen Shop ich Klaviyo verwenden. Jedes, jedes, jedes, jedes mal suche ich nach dem Link um die Subscription Seite direkt aufzurufen. Unglaub das dieser so schlecht zu erreichen und versteckt ist!!!!!