Klaviyo: Email Marketing & SMS

Klaviyo: Email Marketing & SMS

Free plan available. Additional charges may apply.
Rating (4)
Reviews
Developer

Highlights

Popular with businesses like yours
  • Based in United States
Built for your business
  • Works with the latest themes

About this app

Launched

September 20, 2012

Languages

English

Integrates with

Facebook Advertising, Recharge, Zendesk, Swell Rewards, Smile.io, Aftership

Fits seamlessly into

Shopify Flow

Email and SMS marketing platform for ecommerce brands

Klaviyo is an official Shopify strategic partner. Over 65k Shopify brands like Glossier, Osea, and Loeffler Randall use Klaviyo to own their customer data while turning transactions into productive long-term relationships—at scale. From the same platform, you can use Klaviyo’s suite of proven email and SMS templates to automate personalized communications like price drop alerts, friendly cart reminders, and just-in-time recommendations––which means no more ineffective batching and blasting.

Klaviyo is an official Shopify strategic partner. Over 65k Shopify brands like Glossier, Osea, and Loeffler Randall use Klaviyo to own their customer data while turning transactions into productive long-term relationships—at scale. From the same platform, you can use Klaviyo’s suite of proven email and SMS templates to automate personalized communications like price drop alerts, friendly cart reminders, and just-in-time recommendations––which means no more ineffective batching and blasting. more
  • Sync all-time Shopify data––website activity, tags, catalog, coupons, and more
  • Build detailed audience segmentation with predictive analytics
  • Built-in Shopify automations like Back in Stock, Browse Abandon, and Price Drop
  • Get real-time revenue data per automation, campaign, segment, and channel
  • Send dynamic coupon codes for VIPs, delays, abandoned carts, winback, and more

Pricing

External charges may be billed by Klaviyo separately from your Shopify invoice. Learn more

Free

Free to install

Email free for up to 250 contacts. SMS free for up to 150 SMS/MMS credits..

  • Email/SMS campaigns + automated flows
  • Forms & push notifications
  • Segmentation & personalization
  • Predictive analytics & A/B testing
  • + more

Email

$20/month

Up to 500 contacts, upgrade as you grow.

  • All free features
  • No contracts or lock ins
  • Additional chat support

SMS

$15/month

Up to 1250 SMS/ MMS credits, upgrade as you grow.

  • Library of multi-channel automated flows
  • 2-way conversations
  • Customizable reports and attribution
  • SMS opt-in forms

Free

Free to install

Email free for up to 250 contacts. SMS free for up to 150 SMS/MMS credits..

  • Email/SMS campaigns + automated flows
  • Forms & push notifications
  • Segmentation & personalization
  • Predictive analytics & A/B testing
  • + more

Email

$20/month

Up to 500 contacts, upgrade as you grow.

  • All free features
  • No contracts or lock ins
  • Additional chat support

SMS

$15/month

Up to 1250 SMS/ MMS credits, upgrade as you grow.

  • Library of multi-channel automated flows
  • 2-way conversations
  • Customizable reports and attribution
  • SMS opt-in forms

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1661 reviews

Overall rating
4
Counts per rating level
  • 73% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 14% of ratings are 1 stars
Edited February 1, 2023

We recently switched over to Klaviyo as it seemed to be more powerful with better integrations. I'll cover both positives and negatives.

The positives is that you can do a lot of things with Klaviyo and it seems better supported by other apps that cross-interact. The support team is probably the highlight of the app and is extremely well-trained and have detailed knowledge of the app which is saying a lot since it is quite a complex app and issues become quite technical. They will stay with you and match you in your diligence in finding a solution. Their replies are quick, detailed and specific to show how well they understood your issue and all the solutions related to it. No copy-and-paste templates here. The customer profiles, lists, segments are all very powerful as well.

Few places where Klaviyo can improve - first the UI could use a facelift. Look at apps like postscript to see how the UI can be beautified. It just looks a bit plain. Second there shouldn't be a need for manual coding obscure things in templates with a secret handshake syntax like {% coupon_code ... %}. Because of how specific it is, we have to frequently scour forums or contact support to figure it out. Manual coding while it does give more flexibility is a bit too early 2000's. This is the age of drag-and-drop, no-coding-required. Look at something like omnisend for how these things should be possible much more simply. With these improvements it could become even better.

Perchy Goods Store
Canada
Time spent using app: 17 days
February 1, 2023

Switching to Klaviyo from our previous well-promoted but under performing ESP has transformed our email marketing success. Klaviyo provides vastly superior data on every customer, every automation and every campaign, helping us make better decisions and drive greater ROI each month. The support guides are really comprehensive, their team are always quick to provide guidance and the platform is constantly improving. Keep up the sterling work Klaviyo.

Wingback
United Kingdom
Time spent using app: About 3 years
Klaviyo replied February 1, 2023

We're so thrilled you're seeing incredible value from Klaviyo! Can you send a note over to feedback@klaviyo.com? We'd love to connect directly and learn more about your success!

Edited January 31, 2023

canceled the app on one of my stores, deleted the app from the store, closed and deleted the store and for the past 3 months they have been charging me money! Disgrace. that's how they make their money, not by providing a quality service.

*UPDATE* after this review, 20 mins later they suspend my account and charge me $112 DIRECTLY from my bank account, when my monthly plan is $20. This is the kind of app Shopify allows on their app store.

Gerdius
Romania
Time spent using app: 8 months

About this app

Launched

September 20, 2012

Languages

English

Integrates with

Facebook Advertising, Recharge, Zendesk, Swell Rewards, Smile.io, Aftership

Fits seamlessly into

Shopify Flow

Built by Klaviyo

About Klaviyo

4 average rating

10 years building apps for the Shopify App Store

Support

Send a message

support@klaviyo.com

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