Reviews (110)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for managing product feeds and synchronizing orders across multiple marketplaces, notably Amazon and Zalando. It supports large catalogs with features like extensive filtering, pricing rules, and complex attribute management. The support team is noted for being responsive and helpful, enhancing operational efficiency and aiding business expansion. It's valued for its comprehensive features and competitive pricing.
Refine
-
By rating
Tried there system and could not remove all the errors, so hired a freelancer and they still could not solve the problem. Did not get a trial and they took a months fee from us said they would refund our money then said no chance of A REFUND.
So would NOT recommend this system unless you want to waste money and time.
We’d like to clarify that we reached out several times to assist you with the OnBuy integration, but unfortunately did not receive a response from your side. We can also confirm that a new trial was granted and the requested refund was issued.
Our team remains fully available to support you with OnBuy, including complete product feed configuration and order synchronization via API. We’re ready to guide you step by step to ensure a smooth and successful setup this time.
Koongo is currently one of the best integrators on the market. Their support, especially Raül is excellent and very helpful. I definitely recommend it.
We’re continuously working on improving our integrations, and there are new enhancements for Mirakl marketplaces coming soon. More updates to follow shortly.
Always working. Support is top-notch. Especially Raül. Great guy! :)
Thank you for the great feedback, we truly appreciate it. It gives us the energy to keep releasing new features that simplify and improve all integrations.
Good connector for some marketplaces. reactive and efficient team. I recommend
Glad to hear the integrations and our team’s responsiveness worked well for you. We’ll keep improving and adding support for more marketplace soon!
Very good customers service, thanks Carlos
Customer service is a real priority for us. We always aim to support our partners beyond plan limits whenever possible and together find solutions that keep everything running smoothly.
We’ve been using Koongo for several years across multiple channels and it’s been absolutely reliable. Product feeds and order synchs run smoothly, updates are fast, and the app scales as our catalog grows. The real standout is the support team. Super responsive, proactive, and genuinely helpful with any edge case or marketplace nuance. If you need dependable feed management and a partner who actually cares, Koongo is a no-brainer. Pavel and Carlos - special thanks to you guys!
Thank you for being with us for so many years, it truly means a lot. We’re glad to hear everything is running smoothly and scaling with your growth.
We look forward to supporting your continued success across all your marketplaces.
Pavel, Kai and all the others
Very good app and they will always help when you have a question or problem.
they respond fast and all of them are very helpfull to fix things
We’re happy to hear the team has been responsive and helpful whenever you needed support. Fast and reliable assistance is something we truly care about.
Koongo is the perfect solution for listing existing products on Amazon. The platform offers a wide range of filters, great flexibility for pricing strategies, and an overall smooth and intuitive workflow. I had previously tried other integrations like CedCommerce, LitCommerce, and Codisto, but Koongo is on a completely different level — truly another category.
Great to hear that Koongo is helping you manage your Amazon listings smoothly and that the flexibility and workflow are making a real difference.
We’re especially glad the platform stands out compared to other solutions you’ve tried, particularly with the newer Amazon SP-API requirements for creating products and listing offers.
Thanks again for your trust and support.
Koongo has proven to be the ideal tool for managing and publishing my existing catalog on Amazon. The system provides extensive filtering options, excellent control over pricing rules, and a workflow that feels both efficient and reliable. Before switching to Koongo, I tested other apps such as CedCommerce, LitCommerce, and Codisto — none of them came close. Koongo truly stands in a higher league.
The support has also been exceptional. Pavel, in particular, has followed me with professionalism and remarkable responsiveness, making the whole setup process smooth and problem-free. Absolutely recommended!
Really good to hear that Koongo is working well for managing and publishing your Amazon catalog, and that the filtering and pricing controls are giving you the flexibility you need.
Amazon integrations are constantly evolving, so we keep adding new features and improvements to make even complex setups as straightforward as possible.
Doenst work at all !
For each sale channel you need years to speak with customer support and they answer once daily and you must fix with them each channel which doesnt work at all !
I was use for years and I wrote over 1500+ emails with their customer and when we solve problem, new problem appear. This app change variants ad make them separated and system publish each variant separetly !
I used it for Wish and Amazon and this was horrible experience !
Also when Wish charged penalties, this app made me errors which costed me over 240$ in penalties !
Avoid this app at all ! I asked for refund and they didnt gave me it ! They present that Koongo has integration with marketplaces, but when you try it this doesnt work !
We're sorry to hear about your experience and surprised by the change from your previous 5-star rating. You've been a seasonal Koongo user for several years, repeatedly installing and uninstalling the app, and during that time, we’ve provided multiple trial periods, regularly reviewed your store data and implemented custom rules to ensure your product data met the specific requirements of marketplaces like Wish and Amazon, without requiring manual adjustments from your side.
We’ve always aimed to offer hands-on support and continuous assistance, responding promptly to your inquiries. Unfortunately, it seems we didn’t receive a response from you on several occasions.
We truly appreciate your feedback and the opportunity to improve our service.
