Reviews (106)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants praise this app for its ability to manage product feeds and order synchronization across channels like Amazon and Google Shopping. It supports business growth by allowing expansion into new marketplaces with customizable feeds and flexible pricing strategies. The app is noted for its smooth performance and quick updates. Merchants also commend the responsive and effective support team and appreciate the multilingual support for global usability.
Refine
-
By rating
We’ve been using Koongo for several years across multiple channels and it’s been absolutely reliable. Product feeds and order synchs run smoothly, updates are fast, and the app scales as our catalog grows. The real standout is the support team. Super responsive, proactive, and genuinely helpful with any edge case or marketplace nuance. If you need dependable feed management and a partner who actually cares, Koongo is a no-brainer. Pavel and Carlos - special thanks to you guys!
Always working. Support is top-notch. Especially Raül. Great guy! :)
Amazing support, great working app. Cheaper, but better than competitors we have tested.
Koongo is the perfect solution for listing existing products on Amazon. The platform offers a wide range of filters, great flexibility for pricing strategies, and an overall smooth and intuitive workflow. I had previously tried other integrations like CedCommerce, LitCommerce, and Codisto, but Koongo is on a completely different level — truly another category.
Koongo has proven to be the ideal tool for managing and publishing my existing catalog on Amazon. The system provides extensive filtering options, excellent control over pricing rules, and a workflow that feels both efficient and reliable. Before switching to Koongo, I tested other apps such as CedCommerce, LitCommerce, and Codisto — none of them came close. Koongo truly stands in a higher league.
The support has also been exceptional. Pavel, in particular, has followed me with professionalism and remarkable responsiveness, making the whole setup process smooth and problem-free. Absolutely recommended!
Pavel, Kai and all the others
Very good app and they will always help when you have a question or problem.
they respond fast and all of them are very helpfull to fix things
We had some trouble getting the app to work. But support helped and now it works. Thanks.
Doenst work at all !
For each sale channel you need years to speak with customer support and they answer once daily and you must fix with them each channel which doesnt work at all !
I was use for years and I wrote over 1500+ emails with their customer and when we solve problem, new problem appear. This app change variants ad make them separated and system publish each variant separetly !
I used it for Wish and Amazon and this was horrible experience !
Also when Wish charged penalties, this app made me errors which costed me over 240$ in penalties !
Avoid this app at all ! I asked for refund and they didnt gave me it ! They present that Koongo has integration with marketplaces, but when you try it this doesnt work !
We're sorry to hear about your experience and surprised by the change from your previous 5-star rating. You've been a seasonal Koongo user for several years, repeatedly installing and uninstalling the app, and during that time, we’ve provided multiple trial periods, regularly reviewed your store data and implemented custom rules to ensure your product data met the specific requirements of marketplaces like Wish and Amazon, without requiring manual adjustments from your side.
We’ve always aimed to offer hands-on support and continuous assistance, responding promptly to your inquiries. Unfortunately, it seems we didn’t receive a response from you on several occasions.
We truly appreciate your feedback and the opportunity to improve our service.
My experience of this app and support was nice. It was, because at the moment I don't need any .xml files, but if I needed again I will use this app.
Very nice the team is nice and cool, they make the best for all is ok, is not easy and it takes some times for amazon, thanx
Hi there, we’re sorry you had this experience. Just to clarify, our support team responded to all your tickets in less than an hour and followed up several times, including four emails, unfortunately we never heard back from you. We’d be glad to continue helping you whenever you’re ready.