Koongo: Sell on Marketplaces , 136 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to integrate with various marketplaces and create custom feeds, notably Amazon Fulfilment by Merchant and Zalando. Despite some initial complexities, the customer support team is praised for their excellent service. The app is appreciated for its reliable and efficient syncing of stock and prices, and its ability to aid in business expansion.
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Very useful app, easy to use with a great support service.
Very good app and an outstanding support (many thanks to Carlos, with his quick and very good support).
We use it especially for selling on Zalando. Koongo imports automatically all orders and returns to Shopify. Shopify knows exactly which article was sold and our finance software (Lexoffice) automatically creates and sends the invoice/credit note to the customer.
Highly recommended!
Helpful app. reply within 24 hours with good solution. koongo have all the attributes with different platforms, you can set up your listing very detail. Recommended!
Very reliable service with a nice interface. Great support that is responsive and friendly. Recommended!
We are working for many months with this app and are satisfied. Also the support is greatfull. We don´t want to miss it.
Remboursement bien reçu. Bravo pour votre sérieux.
Do not use this app for Zalando. First of all, when you connect and sync, it will convert product SKUs to product IDs from Shopify. Why? Because that's better according to the support. It does not matter that your products on zalando are added by SKU and zalando requires you to add products with SKUs and specify SKUs on documents added to the shipped order. Secondly, you wait a very long time for support responses. Third, Koongo is able to completely mess up the prices of products, by doing so, it swaps SKUs with other products. I was waiting 24h for the support to correct SKU's so it will show correct prices on Zalando. I told them that I will leave bad opinion if the won't help. And I had to change it on my own :-)
Fourth most important, it is unsuitable for syncing orders from Zalando, because there is no way to send a return shipping number back to Zalando. What is mandatory. The support has no idea how Zalando works, they keep asking about things they should know if they offer to sync your store.
The application is quite complicated, if you manage to set it up it works quite well for syncing stock and prices. But for just one functionality it is way too expensive.
Hi,
I'm sorry for the difficulties you faced while setting up your Zalando connection. As discussed, you had previous listings created on Zalando and your product prices were affected by an incorrect initial product feed configuration.
In Koongo, you have the possibility to specify the Shopify attribute that will serve as your Zalando SKU, there's no issue with that. Additionally, Koongo supports Zalando shipping & return tracking codes sync., however, it is crucial these codes to be available within your Shopify platform.
In case you would like to give Koongo a second chance, we will be happy to assist you from the very beginning.
Kind regards,
Good app with many functionalities and first-class customer service
Il supporto clienti è il top! Carlos ha una soluzione per ogni problema e se non la trova se la inventa! Raccomandato!
Muy satisfecho con la plataforma, funciona correctamente y si tienes algún problema el equipo técnico te lo soluciona enseguida.
Mención especial a Raúl, gracias por tu ayuda.
Aplicación recomendable.