Reviews (2,083)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to import reviews from major platforms like Amazon and AliExpress, enhancing store credibility. It offers a seamless Shopify integration, a user-friendly interface, and customizable options including photo and video reviews. The ability to edit reviews for customer privacy is also valued. The app is known for its reliable performance and responsive support team, with members like Emily, Parker, and Alena receiving praise.

September 30, 2024

I've just started using this app, and I must say it's outstanding compared to other review apps. While the design aspect is subjective, I won’t dive too deep into that. However, it’s worth mentioning that you can easily customize colors and finer details without any coding.
One major advantage this app has over many others is the ability to edit specific parts of a review. Most review apps allow you to remove inappropriate reviews entirely, but this app lets you delete only the inappropriate sections, which helps you manage customer privacy more effectively.
The best part, though, is the customer support. Given the wide range of features, I often reach out through chat, and they always respond promptly and solve my issues thoroughly.

ToolNet
Japan
11 days using the app
June 29, 2024

This is the best and top solution i found to import reviews from aliexpress, i tried many app but there was always soemthing missing or a problem, but i'm glad i found this one and their support super quick and fix any problem within minutes, will surely upgrade to paid plan and will using only this one for other stores too. Love it!!!

The Dog Face
Canada
About 1 year using the app
August 26, 2024

I had a fantastic experience with Jillian from LAI Product Reviews! Her support was outstanding—quick, professional, and friendly. She made sure everything was handled smoothly and followed up to ensure I was satisfied. It's clear that customer service is a top priority for the LAI team.

If you're looking for a reliable reviews app with excellent support, I highly recommend LAI Product Reviews. The experience exceeded my expectations, and I'm confident it will do the same for you!

flexivari.
United States
3 months using the app
September 21, 2024

Fantastic App and Outstanding Customer Support!

This review app is incredibly easy to use and meets all my needs perfectly. Managing the reviews for my products and displaying them on my store has never been easier! What stood out the most was the amazing support I received from Alena, one of their customer service representatives. I had a few issues with the setup, and Alena was incredibly patient and professional throughout the entire process. She helped resolve my concerns quickly and efficiently, making sure my store was running smoothly. It's so reassuring to have such a great support team behind this app. Thank you, Alena, and the wonderful team!

CosmeTidy
United Kingdom
24 days using the app
September 25, 2024

The support team was super responsive and fixed my issue with GTINs missing from the google review XML file within 24 hours. They handled everything quickly and professionally. Great experience!

AquivaCoast
United States
4 months using the app
September 27, 2024

Customer service for this app was great. Appreciated Emily's efficient and handy support when I had questions/problems. She came back to me in a timely and professional manner. Would recommend others to use!

InsideEnhance
United Kingdom
3 months using the app
October 4, 2024

Love this app! Really efficient for importing reviews from Amazon and the widgets are top-notch. I had an issue with my installation and Alena was able to take care of it immediately! Thank you for the awesome support!

ThinkPsych
United States
6 months using the app
September 24, 2024

I had a fantastic experience with Emily from LAI Product Reviews! She was very quick to get back to me, friendly and solved my issue immediately.
Thanks Emily for your help!

Barkley
Australia
3 months using the app
September 7, 2024

I think this was a very unforgettable communication conversation. They helped me solve the previously misunderstood operations and helped me recover all the lost reviews. This is a responsible team and I hope to recommend them to everyone!

zatobe
China
12 months using the app
September 28, 2024

Great but the greatest customer service ever and its an understatement cause I've never had a customer service representative help in this much for my problems. Especially Alena she's a lifesaver she's basically the Customer service God I was stuck with a problem with my store for hours and she fixed it for me in what ? a minute.

I definitely recommend LAI reviews app for your store not just for the app but for the support they provide you.

Alena is Gem If ya'll don't promote her I'll hire her as my VA

BONITTA
India
About 1 month using the app