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IT IS A SCAM!!! ALL ABOVE THEIR RESPONSE IS A LIE!
- NEVER received any emails from this company
- refund offered of $25 when charge $455
- no sales generated using their features
- online sales revenue nothing to do with their charges and app features.
-invoices does not have any basic payments breackdowns.
They overcharge and their invoice charges does not have any breakdown with associated orders. Customer service are not responding clear to basic questions. They charge us more then $500 a month without explanation + overcharge for monthly subscription.
We had to dispute all unauthorized charges by this scam app.
More your store make monthly sales, they will charge you more. Any order was not completed using their app tracking.
There are same apps that charge $4.99 monthly flat fee for the same features.
We’re sorry for the confusion.
LimeSpot has been serving your store on a grandfathered Pay as You Grow plan for years, which is based on the LimeSpot-driven revenues. The LimeSpot analytics dashboard shows $20,396 driven revenue since January 2026, which maps to ~$500 charges (2.5% * $20k). LimeSpot dashboard also shows the granular order information for the driven revenue.
You downgraded your plan mid June 2026, to Turbo, which does not include the full analytics features, therefore you were not able to see the order numbers after switching.
Our team offered you a generous refund for the last billing period as a sign of goodwill, and also provided you with snapshots from the analytics, but unfortunately our emails were never viewed from your side and we did not receive your response.
As a long-time customer, we appreciate your business and want to make sure this is resolved properly. Please check your mailbox for the emails that were sent to you on June 26-27 and reply accordingly. We look forward to working with you to make this right.
thoroughly unimpressed with the ease of use of this app, the poor customers service and exorbitent pricing. i have no idea how they take credit for their sales. they seem to take credit for selling things which have nothing to do with them but claim it as their app did the work. new themes have the fundamentals built in.
LimeSpot has been nothing short of exceptional. From day one, Majid and his team have delivered a level of customer service that’s honestly rare in this space—responsive, proactive, and just genuinely helpful.
They took care of the setup, made sure everything was dialed in, and didn’t miss a beat. What stood out most was how they made the tech feel simple, and the support feel personal. But here’s the real kicker—the results. Absolute game-changer. Way beyond what I expected. Conversions are up, engagement is up, and I can confidently say LimeSpot is one of the smartest decisions we’ve made for our store.
If you're on the fence, don't be. The app works, the support is world-class, and the ROI speaks for itself.
Installing LimeSpot was quick and easy. The onboarding process was intuitive, and it was easy to get everything up and running. The app began suggesting relevant product recommendations right away, which was great to see! What really stood out, though, was the support team—they were incredibly responsive and helpful whenever I had a question. Overall, it’s a great tool for boosting engagement and sales.
WORST APP EVER. Almost criminal how bad it is. The product is terrible, super long load times. We asked for custom work which was included in the plan. The customer service and response time was terrible. I wrote a negative review to get customer service to respond. The company responded and refused to do the custom work until I removed my 1 star review at the request of the CEO. I removed my review and they did the work but the load times were still garbage. We never really got the app live and they charged us $10,000 for one month. BEWARE BEWARE BEWARE. This company manipulates reviews and is terrible. I've never been more excited to uninstall an app. BYEEEE
We’re sorry your experience didn’t meet expectations and value all feedback. Let’s address some inaccuracies:
- Your claim of “super long load times” doesn’t align with our sub-100ms response times in your target market (US), which we shared with your developer via email while we were troubleshooting their individual workstation issue.
- Your claim that custom work was included is inaccurate — You signed up on a self-serve plan and did not provide us with your requirement when we asked. You only shared your actual request after leaving us a preemptive 1* review.
- Your claim the app “never went live” overlooks the few weeks it was live on your website driving over $30k in additional revenue (stats available).
- Your claim we charged $10k is materially false; no such charge happened.
You admitted using a negative review “to get customer service to respond” — a tactic to pressure us. We supported you regardless. Our goal is to provide value, not play review games.
We wish you the best.
We have a vintage theme, so set up took a while for us as it wasn't straightforward but Will was very good at communicating & getting things sorted out. He helped make all the necessary changes to get it styled nicely- it looks great on our website and fits in really well. Looking forward to getting some good results in the next few weeks - the app has comprehensive analytics for measuring. Highly recommend
I am a small business and wanted to improve my sales, so I opted to use LimeSpot. I had a few things I didn’t quite understand when I was setting LimeSpot up for my store. Reymond was there to help me with all my issues and now I have it successfully installed and working. I am very happy with the great support I have received.
We are sincerely grateful for your amazing review of our app. Your feedback means the world to us (and to Reymond!). :)
App charges me almost $600 a month with no transparency. To give you an idea of how ridiculous the fluctuations in charges are: In January my sales were about $100k. I was charged $348. In July/August my sales were about the same amount over 30 days, but I was charged $587.
I left a one star review last year after they charged me over $1500+, which was shocking for a single app with unproven results.
The head of customer success responded almost immediately. They were very attentive for a week or so after that, and responded extra quickly. With every email, they begged me to edit the one-star review. The moment I did that, the head "went out of office" and never came back, and I was shunted to a customer service person.
I left it alone for a while because the charges went down for a bit after that and I thought it was acceptable for the sales volume. But now I find I'm getting charged $600+ again. When I log in to check the analytics, I am only given an overview but not access to the detailed analytics. Let that sink in. Almost $600 a month and I can't even see the data from my store.
The overview claims it's responsible for 28% of sales on my store, which is doubtful considering the bulk of my orders are single items related to my ads. I suspect if customers even interact with the boxes in any way, it counts as a sale, which is ridculous.
I've emailed them a couple of times to see if I could reduce my charge by switching from Pay as you Go to a flat rate, and they asked me to pay $450 a month or a almost $5000 a year annual fee anyway. Mind you, at that point my monthly fee on PAYG was $348.
I'm switching off soon, this app is extremely expensive with no transparency on how you're charged, and they will squeeze you for money any chance they get.
I suspect changing the boxes to another app will not only not impact sales too much, but speed up my store loading (Speed tests have indicated they are one of the bigger culprits in adding to my loading speed). The only reason I haven't switched is because their customer success person whom I believed would know what they're doing placed their boxes all over my shop and I need to make sure removing them doesn't break my store.
TLDR: Ridiculous pricing from predatory developers who will ramp up their charges when you're not paying attention and make it difficult for you to see the data justifying it, all the while collecting your data for themselves. Would not recommend.
We are very sorry you are unhappy with our pricing and services and have reached out privately to explore potential resolutions and address your concerns.
Based on your review, we can see that you feel LimeSpot lacks transparency and an explanation of how LimeSpot-driven sales are attributed.
LimeSpot uses the industry standard practice of attribution based on clicks. Established companies, from Klaviyo to Google, use this method as well. To be fair, we disregard any purchases that take place more than 7 days after a LimeSpot element is clicked.
We discuss the topic of attribution in both of the following Help Center articles. You may find some of the detailed information you are looking for in one or both of these articles:
How are LimeSpot analytics generated?
(https://support.limespot.com/en/articles/1443356-how-are-limespot-analytics-generated)
What Sale is Considered a LimeSpot Driven Sale?
(https://support.limespot.com/en/articles/2971724-what-sale-is-considered-a-limespot-driven-sale)
You have access to the “Overview” of analytics, the “Recommendations” Analytics, and the “Products” Analytics. Your account is limited to these categories because all the others available (except for “Revenue”) refer to LimeSpot features you are not using as part of your current plan. However, we believe these 3 reports should display all the information you need to understand how LimeSpot is performing in your store.
You may find the “Recommendations” Analytics page particularly informative as it allows you to view the performance of individual recommendation boxes based on the pages they live on. These analytics also include a breakdown of clicks and sales conversions. Using this information, you can get a better sense of the behavior of customers in relation to your LimeSpot boxes.
We understand that, at this time, in particular, costs can be a large pain point for brands. The pricing plans we offer customers reflect both our desire to help brands find the pricing structure that works best for them and our firm belief in the value we add to our users’ stores.
The fee for your plan is based on 2% of the LimeSpot-driven revenue. This means that, depending on the month, your fee will fluctuate based on how much revenue LimeSpot drives for a given period. If you are looking for a more predictable model for pricing, we recommend you switch to the “Essentials Plan.”
We want you to have the very best experience with LimeSpot. You will get the highest level of concierge-style support when you contact our team via email or messaging. If you have any questions or run into trouble, we’re here to help! In addition to addressing concerns and solving problems, our team is also happy to assist in configuring your LimeSpot boxes to maximize their effectiveness.
Here's to hoping you'll give us a shot to turn things around! We're committed to making things right and are eager to keep moving forward together. Thanks for sharing your feedback – it helps us improve and provide a better experience for everyone.
I was skeptical about having any extra stuff hooked up to my Shopify store because I am pretty hesitant when it comes to new technology. However, I am thoroughly impressed with these guys. I haven't used it long enough to know if it is really going to drive up my conversion rates or not, but getting everything set up was super easy on my end, even when things got complicated.
One of the representatives, Reymond, helped get my recommendation boxes to not only display properly on my website so that customers can properly experience what LimeSpot has to offer, but they, and I am assuming their colleagues, went above and beyond and got the content to follow the same design layout, theme elements, and color schemes as the rest of my website, even though the theme I utilize through Shopify has specific custom CSS to make it happen.
The turn around on getting everything formatted properly was less than a day, and every interaction was prompt and curtious. I look forward to seeing how this app does for my store and growth, but so far they have won me over with their service and dedication to the customer- something that is not only taken for granted, but is also very rare these days.
Your review has made our day! Thank you for the kind words about Reymond in particular. We're thrilled to have you as a happy customer. Please let us know if there's ever anything we can do to improve your experience.
Working with Limespot for a couple months now. I like that there are always room for us to do some customization. Very good support team. Shout out to Rodolfo!
Thanks so much for your review, really appreciate it! It's great to see you succeeding with LimeSpot. Whenever you need us, we're here for you. Thanks!
