This app is great and the support team is the best I have encoutered so far! Always there to try to fix bugs, and issues and to customize the app so it match your theme. Great app, can't wait to launch my website to see amazing returns!
We can't wait for your launch as well. We know you'll get many upsells with our app! Thank you!
Very easy setup and great customer service! Support is so helpful and very responsive. Overall Great App!
Thank you so much for your kind words.
** Update **
We arrived at a good arrangement that makes sense for both side. At the end of the day, we want to operate the site under a model that fuel the growth in sales.
** Update **
Had a long call with Michelle from their team and really discuss the concern over how the pricing model and its impact on a high growth store. Their team is taking is feedback to the relevant party
The application is a well made. The pricing model will give you a heart attack.
When you sign you, you have to watch out for a few things:
1. You should really know your monthly revenue for the entire year and know that your sales spike will trigger upgrade. Also this revenue based model does not account for returns you have, let's say if you have huge spike, then huge return volume. Your pricing tier will jump. Our jumped from $30 to $180 due to a run away winner.
2. Charges on performance is a nice term but they are billing on performance of total revenue. That might or might not be directly correlated to having reco and suggestion feature on the site. For example, we have increased our direct response ad spend and thus the sales. From the metrics presented, Limespot only attributed 10% of the sales to themselves. Limespot charges more when the revenue increases, The logical question here is whether the 10% scales along with the increase in ads spend which drives the revenue
3. Auto upgrade. This sounds nice in theory. But you don't have the option to pause the app. As your marketing team increase their spend to increase revenue, you are also looking at a huge bill from Limespot because they would auto upgrade your tier based on the top line revenue.
All in all, the app is robust and reco logic is great. I am not a fan of the lack of user's choice on upgrade and how the fee is tie to sales which is not 100% directly correlated to the impact brought by Limespot
We are pleased to announce that we have worked with the customer to resolve their pricing concerns and they are now a paying customer.
Alessi Spa (IT)
Thanks to Ryanna the implementation of the app was easy, fast, efficient, ... Every company would need a Ryanna in their teams, a problem solver, really hard worker, fast, focus in helping you, ... Thanks Ryanna.
Thank you for the lovely review! Ryanna is pleased to hear this from such a great customer.
Louise's Party Deals
The app is really easy to use any questions are promplty answered by the super friendly support pack. Very pleased with the results. www.louisespartydeals.com
Thanks for your support and we know you'll get many upsells with our app!
MomMe and More
LimeSpot is amazing. If you need help they respond immediately. I recommend this app to everyone.
Thank you so much for your recommendation.
Technical support from Michael was amazing. Great communication, and was able to fix challenges quickly. Thank you Michael.
So happy to hear that Michael was able to help you very quickly! Our support team is always here to assist. Take care.
Great company and great support. Would highly recommend if you are trying to improve your AOV and conversion rates throughout your store.
Thanks so much for your awesome review!
Best personalised recommendations app. Intuitive interface, easy to use and whenever there's something that I cannot personally solve, the customer support is amazing!
We can't thank you enough for the positive feedback. Happy to help!
Technical support (I'm looking at you, Michael!) has been speedy, and efficient. I've asked for a few tweaks to the app, and it was all done to my specifications.
I'm still on a trial period, but I love the fact that these guys take each request seriously, even though I'm currently a non-paying customer!
Great job, guys, will definitely give a shout-out any chance I get!
Thanks for such an awesome review! We know you will get many upsells with our app. Our support team is always here to help!