Reviews (277)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its efficient store migration to Shopify, highlighting its ability to transfer extensive data such as products, customers, and SEO details from platforms like Magento and WooCommerce. They appreciate features like redirect management and ongoing data syncing. Reviews consistently praise the responsive 24/7 customer service and the technical team's effectiveness in handling custom requirements and troubleshooting, noting good value for the cost.
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thank you for your wonderful and patient migration support. especially thanks for Jay who did everything so that it went smoothly despite our extra last-minute wishes.
Hi Claudia,
Thanks a bunch for your kind words. The pleasure is on us. We are so glad you are satisfied with what we offer. Again, thank you for choosing us.
Regards,
LitExtension Team
I was hesitant first to use to All-in-one service, thinking 'oh I could just do this integration on my own' but we've saved so much work and hassle by using LitExtension and the help of the team there, I cannot tell you how happy we are we chose to go this way. Jay was extremely helpful throughout the otherwise pretty quick process, so we look forward to start using our shiny new online shop.
Hello- this is an amazing service and app to help facilitate migrating from our old QuickBooks POS system via CSV file to Shopify. We had several thousand record to move over and litextension's platform handled it with ease. I couldn't recommend it more - and wouldn't look anywhere else if you need to move your shopping cart or platform over to Shopify. Their support was also stellar as I had questions along the way. Trust me, this is the place to go if you need a platform to help manage your migration or if you are unsure of how to handle it yourself. If we could give them more than 5 stars, we would!
Hi CostumeJewelry1,
Thank you for your kind feedback :) Customer satisfaction has always been our top priority. So, we are thrilled to know that you loved your experience with LitExtension. Please don't hesitate to reach out if you have any further questions.
Yours faithfully,
LitExtension Team
We decided to migrate our shop from an obsolete OsCommerce to a new Shopify shop. We started this project 1.5 years ago, unfortunately we didn't know about the existence of LitExtension (we are not experts on this kind of things, and unfortunately who cared about our shopping platforms didn't tell us about of LE). So we tried obsolete procedures who had lot of troubles, included to not migrate all photos, field incoherence etc.
Fortunately, we discovered about LitExtension and everything changed!
LitExtension team asked us everything we need and started working on. Whenever there was any corrections to be made, they readily made it!
In something like two weeks we are almost ready to change our e-commerce platform!
Wonderful Service!
Infinitely thanks!
Luca
Thank you for your kind words, Luca. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our clients, and we’re glad that this commitment was reflected in your project. We look forward to the next time we’re able to serve you again. Best wishes for your business!
LitExtension Team
I used this app to migrate our complete magento shop to shopify. I chose for a migration handled by them compleetly. There was clear communication, and the migration went smooth. After checking I didn't tell them before to migrate the pricesses including VAT so they did it excl vat as standard, but without an additional fee they corrected it.
The app claims it is a US based company. It is not- The work is being done in Vietnam and communication was difficult because of language barrier and time zone. In addition they wanted full access to the square account which is something I was very uncomfortable with. I provided the access to the items I needed transferred, but they wanted full access to the entire account and my double verification for log in disabled. As a result we cancelled the service and found someone local to assist. This was a waste of energy and time.
Per your reply- in the description of the app in the Shopify App Store it’s states it is a US based company. Thank you for refunding the payment. I was unaware would would have to grant full access to ALL my information when all I needed to migrate was inventory.
Hi Katia,
I want to address the concerns you have raised in your recent communication and provide further clarification regarding our services.
First and foremost, on behalf of LitExtension, I would like to apologize if there was any confusion or misunderstanding regarding our guidelines and collaboration process. We understand that you wanted our assistance but were reluctant to follow our guidelines and collaborate effectively. It is important to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients.
As business owners ourselves, I believe that both of us understand the importance of effective collaboration when providing services to our clients. We acknowledge that you sought our assistance, but it appeared that you were hesitant to follow our guidelines and collaborate effectively. It is crucial to note that without proper cooperation, it becomes challenging for us to ensure a smooth and successful migration for our clients.
We completely understand and respect your decision to retain control over your Square account, as well as the significance you attach to data security. As a company, we prioritize the protection of your information above all else, particularly when collaborating with international brands. Our unwavering commitment to GDPR compliance ensures that we implement rigorous data privacy measures and uphold the highest standards of security in our monitored working environment. Hence, we offered alternative solutions that you could have generated an API access token directly from Square yourself, which would have allowed you to maintain full control while enabling us to proceed with the migration effectively.
Regarding our company's location, we have never stated our company is based in the USA. We were transparent about our workflow and processes in the initial emails. Our team comprises experienced professionals who have successfully assisted numerous clients worldwide, ensuring a high-quality service regardless of geographical location. We take immense pride in being the leading provider of e-commerce data migration services. Our reputation is built on a solid foundation of trust and customer satisfaction, as evidenced by the 2,000+ positive reviews we have received on Trustpilot and the Shopify marketplace. Throughout the migration process, we place a strong emphasis on effective communication and empathy, ensuring that our clients' needs are met with the utmost care and understanding. Our goal is to deliver a seamless and exceptional experience for every client we serve.
We genuinely wanted to address your concerns and encourage open communication, which is why we also offered phone calls to expedite the process. We regret that you declined these opportunities; however, we respect your decision to cancel the project. We firmly believe that your success is our success. Despite the cancellation, we are committed to your satisfaction. As per your request, we have promptly processed the refund, acknowledging the collective efforts made.
We sincerely appreciate your review, as it serves as a valuable reminder for us to improve consistently. While we understand your perspective reflected in the 1-star rating, we kindly believe that it may not fully capture the depth of our commitment to ensuring customer success and delivering exceptional service. Your feedback is truly valuable to us, and we remain dedicated to continuously enhancing our offerings and providing the utmost care and satisfaction to our valued customers.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. Our team is committed to continuously improving our services and ensuring that our clients are satisfied. If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your understanding.
Anna, Customer Success Manager
LitExtension
I used this app for a custom migration. They did products, customers migration and it was a fantastic app to use :)
Thank you, Slip Not Co Uk!
LitExtension is so honored to receive such an awesome review from you. We really appreciate that. Hopefully, we can continue to be the companion of your eCommerce venture.
Sincerely,
LitExtension Team.