Not much value in this app. Free trial does not provide much data/functionality. We've had problems for months getting everything to sync - still doesn't work. Customer service is condescending. Waste of money and more importantly, time.
Sorry, you didn’t have a positive experience with our app. We've tried a few times to reach you to understand the problem but this is the first time we've heard from you since you completed the free trial one year ago. Our support team responds within an hour, and we'd be happy to give you another free trial (including full functionality) if you can explain what's not working.
**Update: They're apparently addressing this issue in a new version of the app**
If you're like me and are used to looking at your reports by SKU and have a good SKU naming convention to make report reading easy and fast, this app will require you to add an extra step to see your SKUs again since they send Shopify IDs to your SKU column. They need to address this issue. I couldn't even look beyond that point at the rest of it. Now I'm looking at the last 30 days of sales data and I can't tell what I'm looking at.
We've just launched our v8 tracking script with many improvements, including sending Shopify variant SKUs to Google Analytics. You're welcome to try the app again with an extended trial and see if find the improved data helpful.
I removed the app one day after the billing cycle and was charged for the entire month. Shopify billing reached out to them for assistance, and they stated: "Unfortunately, partial billing is not something that we offer so they were charged the full amount for the month." I'm disappointed as we were a customer for years. Considering the challenges at the moment, I would have appreciated some flexibility.
Worthless app, doesnt do anything. Free trial is pointless as it only checks your data monthly if it all. Tells me it may take a few minutes, took over 4 hours to pull in 10 weeks of data. Dont waste your money on things that can be achieved for free with Google Data Studio
Sorry you didn't have a good experience of our app. We've now updated the messaging for our audit and benchmark features to make it clear it could take up to a day to gather the data we need. But that still gives you over 10 days to trial to add the improved data to Google Data Studio or another visualisation tool or your choice.