LiveChat: Live Chat App , 45 reviews
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We are just getting used to it and are happy with it so far
The Nest Shop
We've been using LiveChat for years and have found it invaluable for our customer service. This is the first Shopify integration we've done and we had a small hiccup with domain approval on our development store, but the LiveChat team sorted it out promptly and were very friendly.
Not bad, but it's not the best, we had to uninstall it and move to a better app, we tried to get a refund for the remaining three months of our yearly plan and they refused; that is bad and was not expecting it from a company like live chat who has been in the market for ages and knows we are going thro a pandemic and small business have been impacted. So I do not recommend their service, but I do recommend (Chatra) a trending new app.
Thanks for posting this. To your review, LiveChat subscriptions are generally non-refundable, but we do try to be reasonable about refunds.
An explanation of what didn’t work for you and your reasons for requesting a refund is always a good start. So far, we've heard shout-outs to the support team from you; there's nothing on missing features, etc. A member of our team will follow up on your request shortly.
Love they chat support even on weekends. Had a slight glitch installing but it fixed itself and support was very patient.
The analytics were great. The alerts were terrible. Sometimes we didn't get a notification till after the 3rd message from a customer. They got our billing wrong, and shut down our account...twice. Then when we attempted to chat with them they weren't there.
So why 3 stars: If you are sitting at your computer with their website up, it's a nice interface, good data, and useful.
But if anything goes different, it's a real pain.
Sorry to hear you had billing related problems, Matt - and we agree they shouldn't have happened. We've identified the root cause of the issue and it now works correctly. Fixing your notification issue is a different cup of team. This could be done to many factors, including your device's browser, Internet connection speed, etc. We'll be reaching out to you directly so we can troubleshoot this with you in detail.
Lastly, I'm happy to tell you we're going to add even more reporting tools for sales - expect us to reach out to you shortly with more information. Daniel
App doesn't give much value. First of all, it blocks the Shopify "checkout" button on mobile devices so you lose sales. Also as a CRM, it doesn't work well as you can't even find a list of customers you've interacted with although they've given you their contact details. Finally, you have to talk to the support agent to get them to cancel your subscription and guess what? they can't cancel your account either
Thanks for sharing. We have some news, updates, and announcements coming your way.
By default, the chat widget is showing up in the middle of your site on mobile. However, you can make changes to the position, appearance, and other options via Settings > Chat widget > Customization. It is also possible to disable it altogether on mobile.
As of now the Customer Insight widget (aka our CRM) gives you access to customer details, transaction history, real-time cart preview, and product recommendations. We would love to listen to your feedback on how we can improve Customer Insight — you can expect an email from us.
Separately, all chat transcripts are stored and can be accessed later on (via Archives). Using filters / the search option you can locate past conversations that include contact details and other information.
Lastly, uninstalling the app automatically cancels your subscription with LiveChat -- this applies to all Shopify (public) apps. We can confirm that your subscription is no longer active.
Manipulative, hard to use, unintuitive.
Useful app for e-commerce store. One thing I just want to request if you can integrate shopify like we can see the shopify details beside the chat box
Great app. Beats the competition in terms of integration and really helps to streamline the customer care process. I'd surely recommend it, as it is worth it's the price. Also, LiveChat support is really helpful, and resolves issues fast!
Overly complicated and unintuitive for such a simple use case. I chatted to support and finished my call by saying "Thanks, but I am going to find another solution" and the reply was "You're welcome". Unreal
Ruairi, thanks for posting the review.
To start, there are exceptions to some settings/rules -- please review the email that we sent out 7/6; it should clear the confusion. Separately, our support didn't intend to be rude or anything -- they replied "You're welcome" to your last message "Thanks for your help". That's it. I'm sorry that things turned out this way.