Locksmith , 485 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to control access to specific site areas, hide prices, and lock certain products. It's ideal for businesses differentiating between wholesale and retail or offering exclusive products. The app is also useful for selling digital content behind a paywall. Merchants praise its seamless integration with Shopify's user registration and smooth performance. Customer support is noted for its speed and helpfulness. The pay-what-you-feel-is-fair pricing model is well-received. A few merchants experienced access issues after the trial period, but these seem to be rare exceptions.
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This app is Perfect! And support was AMAZING. It is a breath of fresh air to have someone actually help you with most of today's app lacking assistance or even reply's back! I will be using this app and recommend to everyone. Now If I can get it on my BigCommerce shop as well.
Fantastic app but the support is absolutely poor. If you're savvy with Shopify and can manage to work the app out on your own, it will definitely do the trick. As soon as you have an issue, though, you're stuffed.
Support is something we work hard at, and do really well with – keep reading our reviews. "Extremely helpful", "responsive", "the team at Locksmith are beyond helpful, beyond wonderful". We are consistent with what we bring to the table. Every so often, the wires get crossed. In this case, they got massively crossed. Our support, offered in good faith and positive intent, was labeled "disgusting" and "disappointing", and we were interpreted as "disinterested". If someone holds this perspective, I *understand* why they'd feel stuffed. No one wants to feel unheard and un-aided, and I'm sorry that's the impression that was struck. The intent, as always, is to help. ❤️
To the reviewer: I'm sorry this went this way. We work hard to enable, which is why we generally don't reconfigure things *for* our users – instead, we send along screenshots and instructions, illustrating what could happen next. I understand the instructions you received weren't enough. You weren't kind about letting us know that. I'm glad you got it figured out (thanks for letting us know that you did); if you need help in the future, we'll be here.
We used this app for a special promo we did and it worked great! Customer service was very helpful as well.
Easy to use. Clean, nice-to-use interface that makes me enjoy doing my job. Extremely clear documentation with well-written tutorials. Doesn't slow down my website speed at all and gets the job done quickly. Super amazing and friendly customer support team. And all at a reasonable price. Thanks, Locksmith!
Amazing app for separating wholesale from retail. Pair this with Mechanic by the same folks and you're good to go! Together, these two apps can do just about anything you need!
Locksmith is a great app our Wholesale Business. It allows us to restrict the visibility of our product range to account holders only. This app is invaluable to our business model!
Also, the level of customer service from Isaac is amazing! Friendly and quick responses, and he even went out of his way to resolve an issue which has been causing me a lot of headache!
At the very least, trial this app if it sounds like something you might find useful but I'm pretty sure you'll end up subscribing! ;)
Avoid this app at all costs. We set it up and unfortunately it did not meet our needs. We disabled the app per their instructions and then deleted it. On our busiest shopping day of the year their app was still holding our collections hostage and I had to pay for a subscription to go in and shut it down. Beyond disappointed.
Hello!
I'm very sorry for the hassle you experienced here. I'm not 100% sure how things transpired, but according to our records this store didn't have an active subscription at the time, and the trial period ran out more than 10 days before. Locksmith would have been suspended at that point, and so your keys wouldn't work to open any locks.
Locksmith does have an uninstall process to remove its code from your theme, and that can be initiated by disabling the app on the settings page, or by clicking the Remove Locksmith button on the Help page. No subscription is required for these actions, but Locksmith does need to be authorized to complete them.
We definitely don't want to cause your store issues in this way, but we do aim to make sure we don't surprise you by opening up all of your locked content in any situation. We want to you know, 100%, that your locked areas are being opened up to the public. That's why the locks stay locked until you disable them.
Again, I know that situation wasn't ideal, to say the least, and I'm sorry for the confusion and issue.
Looking into your account, I do see that you still have an active subscription to Locksmith. I can't cancel that for you, but you can do that by removing the app from your Apps list. At the time of this writing, you have no locks in place, and so Locksmith has no code in your theme, so it's safe to do so.
If/when you do, be sure to send us a message and we'll issue a refund for that charge. We're here at team@uselocksmith.com, so just let us know. ❤️
Best regards,
Ken
Just what I was Looking for! I need timed access to my shopify store with secure passwords that can't be shared. Locksmith is so flexible that I can have passwords for everyone and no one gets kicked out. Thank you!
Highly recommended! We had a few issues getting things tweaked the way we wanted them to be and Isaac was right there to help us out including adding some extra code for us when the theme wasn't working the way we wanted it too. He was also very patient with us as we learned how to do the locks properly although it is very easy to do once we got the hang of it. Isaac really went above and beyond to make sure his app did what we needed it to do. Great service and great people!
Terrific app! Definitely gets the job done and the support is stellar! It's as simple as can be to use and will help our B2B grow with a lot of ease. Thank you!!