Locksmith

Locksmith

Reviews (493)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to control access to exclusive content and sales, making it ideal for creating VIP experiences and supporting various business models like paywalls. It is praised for its flexibility in customization, such as hiding prices or setting up members-only areas, and features like automatic access revocation. The app is noted for its ease of setup and straightforward functionality, often working effectively right after installation. The support team is consistently commended for their responsiveness and efficiency, with many merchants experiencing quick and helpful resolutions to their issues, including custom code adjustments.

September 4, 2023

Was charged for this app even after it’s been uninstalled

INSPIRATIONS
Canada
9 months using the app
Lightward replied September 5, 2023

I'm sorry you were charged unexpectedly for Locksmith! No one likes that type of surprise, and we’re always available at team@uselocksmith.com to sort out any billing issues and are happy to answer any questions you may have about your bill.

If you write in, we’re happy to refund you for the days you did not use Locksmith. It looks like Locksmith was most recently installed, then several locks were created and/or updated, and after 15 days, Locksmith was uninstalled. Since this is not the first time Locksmith has been used for this store, you no longer have a free trial and a paid subscription was started on the last installation.

Locksmith follows Shopify’s recurring monthly app subscription model, and we do not have yearly or usage-based subscriptions. You are invoiced every 30 days for your Shopify app subscription, and you pay in advance for the following 30 days. Just in case you're curious about the Shopify app billing cycle, I've linked more about it below from Shopify's website:

https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions

So, canceling your active subscription during a billing cycle means that you’ll still see an app charge when that billing cycle ends and you receive that month’s invoice. If anyone ever has an issue with this, where a subscription is canceled near the beginning or middle of a billing cycle and you see a charge for Locksmith, we’re happy to refund or prorate a refund for the days Locksmith was not used. We’re always happy to help out with any issues with billing at team@uselocksmith.com :)

-Erica

July 14, 2019

This is the core app we needed to run our wholesale coffee site. We do tons of shared and private roasts - this let us make sure customers could only see their own special stuff! :)

JavaMania
United States
12 days using the app
July 17, 2016

Not very impressed. I had this app installed in order to lock my wholesale section. It worked at first, then locked all my sections. Fixed it, then it happened again. So basically I am losing sales because my whole site has again been locked.

Emailed yesterday at 6:00 and have still not heard back.

Kiss Naturals
United States
9 months using the app
July 6, 2018

This app is clever! kudos to the developer! You got brilliant minds. Please make more awesome apps!

Ms Everything001
United States
11 days using the app
September 10, 2018

Love this app. It's helped us to lock down pricing so only those approved with access can view and those without can still read all about the products. It's alos allowed me to geotarget so only customers in certain areas can purchase products and filter purchasing based on their status. Fantastic customer service and love the help they provided with coding our locks.

PROBEAUTY Group
Canada
11 days using the app
June 12, 2023

Works as we needed it to quickly and easily. Customer service is brilliant too, very much appreciated! I would recommend this app 100%

UK Vape Supply LTD - Wholesale
United Kingdom
11 days using the app
April 12, 2021

This was one of those apps that does exactly what it say, with a great UI and flawless integration. Used it to allow check out for those who had pre-ordered some products early ahead of launch and it worked flawlessly. Couldn't be happier.

TRIDOS
Latvia
11 days using the app
June 24, 2022

I'm passionate about this app and the support that all its team provides us, they are always willing to help us, thanks to everyone at Locksmith for existing...

Super Quina
Brazil
10 days using the app
October 31, 2019

I used this app to help manage a protected storefront for a client, and not only did it do everything we wanted and more but the staff managing this app are INSANELY resourceful and a major help in almost every regard. If you're on the fence on if you should subscribe for a certain feature, it is absolutely worth it!

Profire Northwest
United States
9 days using the app
Edited June 20, 2019

WOW... Locksmith works perfectly! it's pretty easy too. We use it for our wholesale pricing! We simply hide the "wholesale" pages and products from our retail customers and vice versa. Oh... customer service is very quick and helpful too! Thank you, guys!

EZ-Level
United States
9 days using the app