Locksmith

Locksmith

Built for Shopify

Reviews (489)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to control access to content, products, and pricing, making it ideal for both retail and wholesale business models. It is especially useful for offering exclusive sales to VIP customers and managing different customer groups. Key features include hiding content until login, locking digital content behind a paywall, and setting time-limited access. Merchants appreciate the easy setup and effectiveness, noting that it meets their needs immediately. The customer support is also frequently praised for being responsive and providing custom solutions to unique issues.

December 21, 2020

This is one of the first apps I tried back in the early days of Shopify, and it's amazing to see it still going strong. If you need to create custom access rules for your Shopify store, Locksmith can't be beat. This app helped us to implement multi-user accounts with access control for children and parents sharing the same account. This would have been no easy feat on our own. Thanks Lightward!

The Holiday Gift Shop
Canada
9 days using the app
June 22, 2017

App is too slow, it takes forever in retrieving the lock handles, if you have other options, do not use it.

Dropshipper Catalog
India
8 months using the app
May 26, 2023

I don't typically write reviews, but this app deserves it! This app is exactly what I was looking for to separate wholesale from retail. Originally, I thought setting up a wholesale channel on Shopify would be easy - and it probably is, if you want to pay the $2000+ a month for Shopify Plus. At the price point for this app, it cannot be beat! I needed to set up a separate area of my site that was only visible and accessible to approved customers using customer tags. Installation of the app and setting up the initial locks was super simple. I had a specific vision for how I wanted the wholesale channel of my site to be set up, including hiding checkout buttons and adding minimum order total requirements in order to checkout. This did require a little more coding that I am not exactly familiar with, but seemed to be no problem at all after reaching out to support! Tristan was quick to respond and install the additional coding that was needed to bring my vision to life! Tristan understood exactly what I was trying to accomplish and even suggested to add additional coding to ensure there were no loopholes that would allow wholesale customers to checkout without reaching the minimums. The customer service from this app was top notch! If you're looking to set up a wholesale channel on your site, I definitely recommend this app!

Wintuck Home
United States
8 days using the app
November 6, 2015

Great app design! Intuitive, and easy to use. Lots of options to limit access to content by customer tag, product purchased, day of the week, and a ton more.

Forrest Astrology
United States
7 days using the app
August 13, 2018

Brilliant app, brilliant support, and nice people to boot, couldnt run my store without Locksmith

Shop Remarkit
New Zealand
7 days using the app
June 21, 2023

Highly recommend this app! Helpdesk (specifically Tristan) is the best! We made a final decision to subscribe to Locksmith thanks to Tristan's outstanding customer service!

LING Skincare
United States
7 days using the app
June 17, 2019

I used this app to make certain products only accessible via a secret link. It's easy to use and works perfectly!

Fun Learning for Kids Shop
United States
7 days using the app
January 4, 2019

I have used the original version of Locksmith on a site for 3 years. I set it and forget it. Now, on a new site, I see the price has gone up to a GREEDY level, considering everything Locksmith does you can do with 10 lines of code. The admin portion is also a disaster with so many helpful little things getting in the way of me just checking some boxes like a normal human being.

Even the messages section took a step back, with just a paragraph of unformatted text, instead of a nice redirect to create an account or log in.

Hipsters have to make money though so they can make hipster promotional videos.

Vaping Doesn't
United States
7 months using the app
April 6, 2019

It does what it says. Locksmith has definitely played a huge role on my website to hide price tag unless customer has logged in which is an impt feature. Customer support is absolutely fantastic. Very responsive and helpful. One of the best customer service I have received from Shopify. Thanks alot.

BareSkin Elements
Singapore
6 days using the app
January 6, 2021

Ken was absolutely amazing offering over and above customer service promptly and effectively, even over the Christmas/NY period. The app works perfectly! Thanks guys!

Luxe Tribe Wellness Dispensary
Australia
6 days using the app