Locksmith , 480 reviews

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to control access to specific areas of their website, making it ideal for businesses differentiating between wholesale and retail or selling digital content. It's praised for its ease of use, even for those without coding experience, and its responsive customer service. The pay-what-you-feel pricing model is appreciated, as is the app's versatility in creating membership levels and hiding specific products or collections from certain customer groups. It's known for its seamless performance and has been key in controlling access to digital content.

March 19, 2022

The trial did what it was supposed to with some issues, but I was shocked they expected me to pay $30/month for this functionality. Feels like a scam. Also have problems where some of my pages aren't working right so now I have to spend a day cleaning up the code even though the app was uninstalled. Proceed with caution.

Hype Color
United States
About 1 month using the app
Lightward replied March 20, 2022

❤️ ❤️ Our pricing is Pay What Feels Good – see lightward.com/pricing for details. It sounds like the suggested price you saw *didn't* feel good to you, which is great – per the policy, it just means that this is the part where we talk about what price *does* feel good to you instead. :) If you want to keep using Locksmith, drop us a line at team@uselocksmith.com to talk pricing. That conversation is always open, to everyone, at all times. We work hard to make sure that every dollar that moves here is moved in good faith, and good feeling.

About the uninstall issue you mentioned: Locksmith only ever auto-adds code that it is capable of auto-removing. That's a hard constraint built into the system itself, but it *does* mean that removal needs to happen through the app. (Shopify removes Locksmith's ability to clean up after itself the moment that Locksmith is removed from the apps list.) Locksmith *does* auto-remove its own code if you disable or delete all your locks, or if you disable Locksmith entirely from within the app. But, with the app removed from the apps list, it sounds like you were left in a bit of a bind – to get out of that, start here: https://docs.uselocksmith.com/article/221-removing-locksmith

And, as always, if there are ever issue *during* the trial period, we're an email away. ❤️

I hope this note gets to you; we'll also drop you a line via direct email to make sure you've got what you need. We'll always do our best to help. :)

All the best,

-Isaac

March 13, 2014

Seems to work ok.. but it has zero support and I have an issue with my wholesale items being searchable in my shop. I emailed them weeks ago and never heard back.

Andrea Bonelli Jewelry
United States
About 1 month using the app
Edited July 7, 2020

I used this app to create private viewing sections for my customers.
I have created different access for different customers.

It is great to create additional value. It also connects with mailchimp and klaviyoo but not ominsend. I wish it did.

I would like to to allow access to say "people who purchased X" that would really help.

Simrun Chopra
India
29 days using the app
January 23, 2022

So, I haven't actually finished fully integrating the app into my store, however, from what I can tell, the potential of what this app can do is far beyond the competition. I contacted the support team and Tristan gave me the most intelligent and effortful guidance. The only downside of this situation is my limited tech IQ. Anyone with a decent enough tech background would be off to the races with this app. I can write another review once I see this through and make my full attempt at integrating this app, but if there's one thing I appreciate it's intelligence, and the team at Locksmith seem to have it in spades. I probably need to look at their stock options.

PT Rehab Doc
United States
About 24 hours using the app
December 8, 2021

Need to update the app every time we load a new lock to make it work correctly. Otherwise, does the job.

The Eighth State Brewing Company
United States
29 days using the app
April 11, 2018

This is an awesome app. The more you get into it, the real-world functionality you discover. From restricting customer access based on IP, to only showing customers products based on what they've purchased before, there's a ton of great stuff in this app. Well worth the cost!

Breaking Games Online
United States
About 22 hours using the app
March 23, 2021

We removed the app but our website remains locked. Very unpleasant experience with this app. Watch out what you install, there are many amateur works out there.

KARAVAN WHOLESALE
Greece
21 days using the app
Lightward replied March 24, 2021

❤️ I feel you; this kind of thing can be unpleasantly surprising. Because Shopify doesn't allow recently-removed apps to go back and clean up their theme code, it's really important to disable Locksmith within the app (or simply delete all of your locks) *before* removing Locksmith from your apps list.

If this is still affecting you, here's the place to start: https://docs.uselocksmith.com/article/221-removing-locksmith

Or, send us an email at team@uselocksmith.com. We're here. :)

For those looking in on this review, it's worth mentioning that we work *hard* to communicate the uninstallation process:

* We send an automatic email to the store owner immediately upon app removal, if we detect that Locksmith's code is still in your theme.
* We include the uninstall requirements in our required user agreement, on the first screen of the app.
* There's a link to our uninstall process at the end of every page within the Locksmith app, and in our immediate auto-response to new inquiries to team@uselocksmith.com.

We're here to help, always, always. :) To the reviewer: thanks for letting us know how this affected you. We haven't heard from you via email, so I'm hopeful that you've been able to get this sorted. Please reach out if there's anything we can do to help you further.

All the best,

-Isaac

August 20, 2020

Seamless install and easy navigation. I took a mental note to always disable passkeys before uninstall (if needed) - as that seems to be the primary complaint of other reviewers. Easily avoided. This app locks a specific collection or product on my shop and that's PERFECT to help me boost my email list - enter your email to gain access. Bam. Thanks!

Lemony Stitch
United States
About 20 hours using the app
Edited October 30, 2020

EDIT TO PREVIOUS REVIEW. The developer has come back to me, explained their pricing structure. A heads up that if you want to pay what you feel comfortable with, you have to email, there's no option to click on it. I am hoping that as we use this, our trust in Locksmith after a rocky start will come back and there will be no more blips in the system. -----------
We came to the end of the trial and told that i'd need to pay $99/ month. i only use this for one customer but because i have the advanced shopify plan it means i don't get to pay the $9/month, instead it's $99. I don't understand the jump in price. I emailed support but my whole website was shut down because locksmith wasn't being paid. i started getting emails and calls from customers as to why they couldn't order. i have never had an app stop all trade on my website. I have now paid the additional money because i couldn't afford to wait for support to reply to me. i dont know how many orders i could have lost out on.

Mademoiselle Macaron
United Kingdom
24 days using the app
Lightward replied October 27, 2020

❤️ There are two important pieces here, from our end.

First: our pricing policy is "pay what feels good". We work really hard, in many places, to communicate this. The wires were crossed, and that message never came through. If someone's paying for Locksmith, the intent is for it to always be a number that all parties genuinely feel good about. The $99/mo figure, as documented in the "Pricing" section of our app store listing, is a suggestion based on the store's Shopify plan. But it is a suggestion only, and per the policy (lightward.com/pricing), we're always here for that what-price-feels-good conversation.

Second: this situation revealed a bug, in which some suspended Locksmith accounts had their entire storefront frozen instead of *just* the content that had been locked. We send out multiple heads-up-your-trial-is-ending emails, and automatically give a 5-day grace period before suspending accounts – but when accounts *are* suspended, the intent is to *only* suspend access to the content that was locked. We absolutely never intended to lock your entire storefront. That's a huge error, for which I just pushed out a fix. It won't happen again.

To the reviewer, personally: I absolutely understand the frustration of having a service yanked out from under you, and of having to pay an unexpectedly high amount just to restore that service. That kind of situation is absurd; I get it. Please know that this experience is the actual opposite of what we've worked hard to create. ❤️ Thank you for letting us know how this went for you; your experience here matters a ton to me. If you want to keep using Locksmith, we're here, to establish a new price that *does* feel good to you, and also to make sure that the erroneous locking of your storefront *cannot* happen again.

All the very best,

-Isaac

December 18, 2022

This app has caused me more bother than good. I would not recommend downloading locksmith! After downloading locksmith it has caused my products to be showing out of stock despite them being in stock. This has caused huge loss of sales. It has also stopped many website functions from working.

The code behind this app is very unstable and if you are downloading it, it will be at your own risk. I am now seeking to completely get rid of this bugged app from my shopify store. I'm extremely disappointed!

Biofusions
United Kingdom
18 days using the app
Lightward replied December 20, 2022

I’m sorry you had to experience this. The issue coming from Locksmith in this case was that the add to cart button, in the featured products area of your home page, was showing as “sold out” until the customer interacted with the variant selector. Your developer removed the Locksmith code from that template, which fixed the problem, but Locksmith automatically added its code again shortly after, and the issue resurfaced.



I totally understand your frustration, and while we did mention that Locksmith auto-installs, we should have brought up the ignore list functionality to prevent that from showing up again. Locksmith has an ignore list on the Settings page, which allows you to specify theme files that Locksmith should leave alone during its install process.



We did see that your slider navigation was not functioning, but it seems that was a side effect of the product object being “nil” in the featured product area, or perhaps something else in that template. Those are generally unrelated, and we're not sure why that happened, since the app is only working with your products and variants.

We’ve been able to duplicate the add to cart button issue on other themes, but not the unresponsive menu. That’s something specific to the theme you’re using, and fixing the add to cart also stopped the navigation menu issue.

I’m glad we were able to get this fixed for you, and that everything is working.

Again, I’m sorry for the frustrating situation. We’re here to help if anything else comes up. 



Best,


Ken