Locksmith
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (497)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to control access to store sections, such as wholesale pricing and digital content, enhancing operational efficiency and user experience. It supports locking products, collections, or entire sites and integrates well with other apps. The support team is praised for their responsiveness and effectiveness in resolving issues and assisting with configurations, making it a recommended solution for advanced access control and content protection.
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Highly recommend this app! Helpdesk (specifically Tristan) is the best! We made a final decision to subscribe to Locksmith thanks to Tristan's outstanding customer service!
I used this app to make certain products only accessible via a secret link. It's easy to use and works perfectly!
I have used the original version of Locksmith on a site for 3 years. I set it and forget it. Now, on a new site, I see the price has gone up to a GREEDY level, considering everything Locksmith does you can do with 10 lines of code. The admin portion is also a disaster with so many helpful little things getting in the way of me just checking some boxes like a normal human being.
Even the messages section took a step back, with just a paragraph of unformatted text, instead of a nice redirect to create an account or log in.
Hipsters have to make money though so they can make hipster promotional videos.
It does what it says. Locksmith has definitely played a huge role on my website to hide price tag unless customer has logged in which is an impt feature. Customer support is absolutely fantastic. Very responsive and helpful. One of the best customer service I have received from Shopify. Thanks alot.
Ken was absolutely amazing offering over and above customer service promptly and effectively, even over the Christmas/NY period. The app works perfectly! Thanks guys!
I'm still in the trial period, but Locksmith seems like a great app. I think it will help me figure out a way to give someone access to a hidden part of my Shopify store if they purchase a specific product from my store. I'm really excited because it seems to be exactly what I need.
Great app, I have it on two sites presently and it works exactly the way I want. The support is very good as well.
Appalling support. Must of sent over 5 emails still no reply. Really frustrating. Can someone get back to us?
Hey there! ❤️ We reply to everything we receive, and – doing some digging into our team mailbox – we've received three messages from you this month, all of which we've replied to, all well within our 24hr response time cap. We've also emailed you directly (in a new email thread – look for an email with the subject "Locksmith App for Shopify"), to see if we can get through to you this way.
Not getting responses is not great, and I get that. Please know that it's not for lack of effort – every time you try to reach us, we're trying to get back to you. :)
If you're still not getting our replies, please consider writing in from another email address, perhaps outside of your store's domain. We're here to help. ❤️
All the best,
-Isaac
This app does exactly what it says and what I needed it to do, fast and simple. I also reached out to dev and got a response in about an hour answering my question in full and even more-so. Keep up the great work!
SUCH a great app! Love the functionality and love the customer service! We use it for multiple actions and every one works GREAT!