Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its high customizability, user-friendly interface, and seamless website integration. It's praised for its robust features, including an easy-to-navigate widget, control over points issued, and the ability to import and export customer points balances. Merchants also commend its bug-free performance, regular updates, and responsive 24/7 live chat support. Its fair and transparent pricing is considered cost-effective for a loyalty and referral app.

May 9, 2024

kind and helpfull customer service

HTVMAX
United States
Over 1 year using the app
Channelwill replied May 12, 2024

Thank you so much for your wonderful review! We're delighted to hear that you found our customer service team to be kind and helpful. Providing exceptional customer service is a cornerstone of our company values, and it's incredibly rewarding to hear when we've met or exceeded our customers' expectations. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Best Regards,

Kim|Loloyal Support Team

April 21, 2024

I was fully helped. Thanks Nova

STYLEJTDESIGNS
Germany
About 1 year using the app
Channelwill replied April 22, 2024

Thank you for your wonderful feedback! You're very welcome! We're glad Nova could assist you fully. Providing excellent support and a user-friendly experience are top priorities for us. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help!

Best Regards,

Kim|Loloyal Support Team

Edited April 23, 2024

Just helped with some big things. Nice support, happy to build this new loyal program with them.

Dojo.uy
Uruguay
9 months using the app
Channelwill replied April 20, 2024

Hello There,

I'm sorry to hear about your experience. 😔 Your feedback is important to us, and we apologize for any inconvenience caused. We strive to ensure that our services meet our customers' needs effectively. We understand the importance of providing a seamless user experience and will take your comments into consideration for future improvements. If you'd like to discuss this further or require assistance, please don't hesitate to reach out. We value your business and aim to make things right. Thank you for bringing this to our attention. 🙏

Best regards,
Sophie|Loloyal Customer Support

March 13, 2024

It is a very useful application and they also have an excellent support service

Planet Skin
Spain
About 1 year using the app
Channelwill replied March 15, 2024

Thank you for the positive feedback! 😊 It is delighting to hear that you found our application very useful and our customer service excellent! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀 Happy using our App!

Best Regards,
Kim
Loloyal Customer Support 🌟

March 5, 2024

The app is helpful and the service is very good.

VEGEGA Metal Raised Garden Bed
Hong Kong SAR
About 1 year using the app
Channelwill replied March 6, 2024

Thank you for the positive feedback! 😊 We're delighted to know that you found our App helpful and our customer service very good! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀 Happy using our App!

Best Regards,
Kim
Loloyal Customer Support 🌟

May 6, 2024

great app and great support

andlab
Hong Kong SAR
2 months using the app
Channelwill replied May 8, 2024

Thank you for your kind words! We're thrilled to hear that you're enjoying our app and that you've had a positive experience with our support team. 😊👍 We're here to help whenever you need us!

Best regards,

Sophie|Loloyal Support Team

April 16, 2024

Quick response for the support team.

Marathon Ginseng
United States
3 months using the app
Channelwill replied April 17, 2024

Thank you for taking the time to share your feedback! We're delighted to hear that you were pleased with the quick response from our support team. Providing timely assistance is one of our top priorities, and we're committed to ensuring that our users receive the support they need promptly. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help!

Best Regards,

Kim|Loloyal Support Team

April 18, 2024

Ottima app, l'unica che ti permette di iniziare a testare il programma fedeltà gratuitamente e tradurre tutti i testi in modo dinamico. Inoltre assistenza cliente veramente TOP sempre disponibile

BoardHouse
Italy
3 months using the app
Channelwill replied April 19, 2024

Siamo estremamente felici che tu abbia trovato la nostra app così utile! La possibilità di iniziare a testare il programma fedeltà gratuitamente e la traduzione dinamica dei testi sono due caratteristiche che ci impegniamo a mantenere di alta qualità. Grazie per il tuo apprezzamento per il nostro servizio di assistenza clienti; siamo qui per te e per rispondere a qualsiasi domanda tu possa avere.

Distinti saluti,
Mariadel // Supporto Loloyal 💫

April 4, 2024

Kim and Nova replied to my queries promptly and they had solve all my problems.

My Store
Malaysia
3 months using the app
Channelwill replied April 6, 2024

We're delighted to hear that Kim and Nova were able to promptly address your queries and resolve all your issues! 🌟 Our team takes pride in providing top-notch support to ensure our customers' satisfaction. If you have any further questions or concerns, don't hesitate to reach out to us. We're here to help! 🚀😊

Best regards,
Sophie
Loloyal Customer Support 🌟

April 2, 2024

Great points program, very helpful for the POS system, pretty much does all I need, easy to see the remaining points on the screen which is really important for us, and one tap to redeem rewards.

The customer service is also great, helpful and patient. The technical team also improved few features based on my feedbacks, thanks a lot.

Natural Focus
Canada
3 months using the app
Channelwill replied April 3, 2024

Thank you for your amazing review! We're thrilled to hear that our points program is helping with your POS system and that you find it easy to track points and redeem rewards. We're also delighted that you've had a positive experience with our customer service and technical team. Your feedback helps us improve, and we appreciate your support.

Best regards,
Mariadel 💗
Loloyal Customer Support 🌟