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Highlights
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Based in United States
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Works with the latest themes
About this app
Launched
May 27, 2021
Languages
English
Categories
Returns and exchangesWorks with
Shopify POS, Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, ShipheroAutomate your returns management to reduce costs, retain more revenue, and drive customer loyalty.
Your brand deserves better returns. Our automated platform drives customer lifetime value and saves more sales by creating a shopping experience inside the returns experience. We've helped over 3,500 brands including Princess Polly, Allbirds, and Marine Layer improve their customer retention, their upsell value, and make returns stress-free for their shoppers. Get better returns with Loop.
- Optimize return costs with Workflows, Logistics, Point of Sale, and more
- Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges
- Protect against return fraud using Workflows, Custom Rules, and Blocklists
- Provide a premium experience with at-home pickup and simple, self-serve returns
- Build confidence with Tracking and learn about shopper behavior with Insights
Pricing
Starter
$29 / month
- 1 Destination, 1 Policy
- Variant Exchanges
- Auto Return Approval
- Dynamic Fees
- Gift Receipts
- Store Credit
- Negotiated Rates
- More at link below
Essential
$163 / month
- Full Starter plan, and
- Unlimited destinations
- Unlimited return policies
- Dynamic fees
- Printerless returns
- Optional Add-Ons
- More at link below
Advanced
$373 / month
- Full Essential plan, and
- Unlimited destinations
- Store credit incentive
- Shop Now
- Bonus credit
- Optional Add-Ons
- More at link below
Starter
$29 / month
- 1 Destination, 1 Policy
- Variant Exchanges
- Auto Return Approval
- Dynamic Fees
- Gift Receipts
- Store Credit
- Negotiated Rates
- More at link below
Essential
$163 / month
- Full Starter plan, and
- Unlimited destinations
- Unlimited return policies
- Dynamic fees
- Printerless returns
- Optional Add-Ons
- More at link below
Advanced
$373 / month
- Full Essential plan, and
- Unlimited destinations
- Store credit incentive
- Shop Now
- Bonus credit
- Optional Add-Ons
- More at link below
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
153 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for streamlining the return/exchange process, enhancing customer experience, and saving time for customer service teams. They value its seamless Shopify integration, customizable policies, and intuitive interface. The app's analytics feature is praised for providing insights into return reasons, aiding in data-driven decisions. Features like "Shop Now" and "Instant Exchange" are noted for retaining revenue. The app's customer service is often commended for their responsiveness and expertise. The onboarding process is smooth, with necessary support provided. Some merchants report a positive revenue impact due to the app's ability to promote exchanges over returns.
Working with Loop has been great so far! The app integrates seamlessly with the other platforms we utilize. The analytics have been very helpful for our business. Our Merchant Success representative has been super diligent in providing support and assistance. Would definitely recommend the platform to others!
We appreciate your ongoing support over the years! Thanks for taking the time to leave this thoughtful review 💙
I have been using Loop for a little over three years as a Customer Service Associate. It is one of the easiest apps to use and it has been very reliable.
Thank you for being a long-time customer and for taking the time to leave us this kind review!
Helpful app for providing a ton of options for your customers to return and exchange. The team has consistently developed a ton of new features in our time using the app.
We're so grateful for your positive feedback on Loop 💙 Thrilled that to hear you're excited about our ongoing feature developments!
About this app
Launched
May 27, 2021
Languages
English
Categories
Returns and exchangesWorks with
Shopify POS, Gorgias, Klaviyo, and dozens more, Yotpo, Zendesk, ShipheroBuilt by Loop
About Loop
4.6 average rating
3 years building apps for the Shopify App Store
PO Box 16250, Columbus, OH, 43126, US
Support
Send a messagesupport@loopreturns.com
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