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We had a subscription option available on our website for a while, over a year now, and we used competitor's app for recurring orders first, but over the time it created a lot of accounting issues that made us look for a change.
The way other apps work - they create hidden, duplicated listings of all SKUs which are not visible for customers, but are existing in the system, and when customers place recurring order, the duplicated SKU is being sold. Because of that, stock level is not synchronised automatically, so we had situations when the item is sold out, but recurring SKU is still active, and customers' orders are not being stopped, and as a result we don't have stock to fulfil the order. Same goes for any changes on the product, whenever you make any, you need to go back to recharge app and re-sync the products.
But, the main issue for us began as we started working with Unleashed stock management software. In Unleashed you can't have two products with the same SKUs, the orders are being imported automatically from Shopify, so all of the recurring orders had errors and didn't get imported. This has caused huge discrepancies in the stock levels on the platform vs in real life. I did a research on different apps and Loop turned to be the only one which could solve all mentioned issues. Loop creates recurring orders on existing SKUs instead of duplicating them, so that if you make any changes or some product goes out of stock, all information is already there and up to date. And of course, all orders were imported to Unleashed correctly as soon as we switched.
Thank you for this wonderful and detailed review, Flawsome team!
We are so happy that you made the decision to switch to our app and we were able to resolve all your queries!
Thanks,
Team Loop
We switched from Recharge and are so much happier. Easy to use, great customer service team. Highly recommend!
We’re so glad to hear that your switch to Loop has been a positive experience! It’s fantastic that you’re enjoying the ease of use and our customer service. Thank you for the high recommendation—we’re excited to continue supporting your subscription needs!
- Loop Team
Excellent platform and amazing customer service! They are always there to help with questions or concerns.
Thank you for this amazing review, Team WeightCare!
We are super excited that you chose Loop as your subscriptions growth partner.
More subscriptions power to you 🚀
Team Loop
Best subscriptions app in the game!
Loop provides unmatched features, next level support and is constantly getting better. This will be the #1 Subscriptions App and will set the gold standard for Shopify.
This made our Christmas eve! Thank you Team CampusProtein!
More growth to you 🚀💪
I would recommend Loop to every Shopify user with a subscription based model product. Great customer service, great conversions, all around I'm very pleased with Loop.
We’re so glad to hear that Loop has been a great fit for your subscription-based model! It’s fantastic that our customer service and conversion rates have helped you achieve success. Your recommendation means a lot to us, and we’re here to support you as you continue to grow!
- Loop Team
There are nothing but great things to say about Loop. The customer service is by far the best and you really do get white-glove treatment. The migration process was seemless and we were able to bring our vision to life with Loops custom components. Thank you Loop and we look forward to seeing our subscriptions grow.
Thanks for this amazing review, Team Utiva! We look forward to the same.
Your subscriptions soaring is our 2023 mission 📈 💪
Thanks,
Abel & Team Loop
I love Loop because of its responsive, clear and efficient customer service which makes my subscriptions' setup much quicker and tailored to what I need!
Thank you for your excellent feedback, Team drShake! We're thrilled to hear that our customer service has made your subscription setup quicker and tailored to your needs. We appreciate your support! :)
This is an overall great program that continues to improve weekly. Piyush and Vivek are incredibly helpful and have spent lots of time customizing Loop Subscriptions to meet our needs. Their customer support may be the best in the industry. The subscription software itself has helped us automate our subscriptions which was turning into an arduous, daily task. I highly recommend it. Thank you to the Loop Team!
Thank you for this wonderful review, Team DVD! We are always here in case you need any assistance. We pride ourselves on excellent customer support!
Thanks,
Team Loop
Great app and extremely responsive/capable team to help with configuration. Looking forward to growing with Loop!
Thanks for the awesome review!
We're stoked to hear you're happy with the app and our support team. Can't wait to grow together with Loop! If you need anything along the way, just holler. Here's to big wins ahead! 🌟
Team Loop
Customer service team are always happy to help. Lots to set up but always on hand if needed.
Happy so far.
It’s great to hear that you’re happy with the support and that our team has been there when needed! We understand that setup can take some time, but we’re always here to assist you every step of the way. We’re excited to continue supporting your success!
- Loop Team