Reviews (440)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its exceptional customer support, ease of setup, and seamless Shopify integration. It offers robust features like customizable subscription plans and smart payment recovery, enhancing functionality and user experience. These features help improve retention rates and revenue recovery, contributing to business success. The app is also noted for its regular updates and responsiveness to merchant needs, making it suitable for various business sizes and types.
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So far the customer service has been great! Will updates once we have used it for longer, but initial set up help has been great.
Thank you for the kind words and the shout-out, Team datebettersnacks :)
We are so happy that you chose us as your subscriptions growth partner 🚀
Super excited to work with you all for future subscription growth and retention campaigns 💪
Cheers,
Team Loop
I am so glad I found this App. It give people a choice and customer services was so helpful and very prompt to assist me in anything I ask.
Thank you for this wonderful review!
Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Thanks,
Team Loop
Very helpful - step by step service to help me get all set up. Would definitely recommend their service.
Thanks
Thank you for this review! We are happy that you liked our support.
More coffee subscribers growth to you!
Thanks,
Team Loop
Support was very helpful and resolved my issues immediately. So far I have been impressed with their app and their support team.
Hey there! Thanks for the supportive words! We are constantly trying to bring out more features for our subscription app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Your customers, your subscribers, our software- That's what we stand for :)
Thanks,
Team Loop
So far, I am loving Loop for my new subscription box and subscribe and save products! In the past, I've used Recharge for subscription products, but setting up the Loop integration is much more user-friendly. I also love that it's a seamless checkout process for my customer through Shopify payments. I had some technical difficulties with the widget when it was first installed, but I contacted the Loop support team and they fixed it quickly!
Hey there!
Thanks for believing in us. We are glad that you liked our subscription box product and save and subscribe. Please feel free to reach out to us in case of any assistance.
Thanks,
Team Loop
I also moved from recharge to LOOP . Great app with a wonderful outstanding support team that makes it even easier to work with!
Hey there! Thanks for the supportive words! We are glad that you migrated to our app and find it easy to use.
We are also happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Your customers, your subscribers, our software- That's what we stand for :)
Thanks,
Team Loop
Excellent customer service with seamless integration of Loop! I also very much appreciate the personalizied support.
Hey there! Thanks for installing and trying out our subscriptions app. We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.
Your customers, your subscribers, our software- That's what we stand for :)
Thanks,
Team Loop
We only recently launched subscriptions, but we're pretty happy with Loop. We launched it on an older theme and got a subscription sale pretty immediately. Then we launched a new theme (IMPACT), and the subscription widget stopped functioning properly. It took about a week going back and forth with Loop support, but they were able to go in and get it functioning properly again and we're very pleased. Excited to see how introducing this to our business helps it grow.
Thank you for this review, Apex Alchemy team.
We can easily integrate with IMPACT theme now.
Feel free to ping us in case you face any issues
Wishing the best for your subscriptions growth (would love to share more ideas) 💪
Thanks,
Team Loop
The best subscription app and unmatched excellent customer service. Very quick to respond to any questions we had. The Loop team was able to provide our business with custom features to so that we provide our csutomers with an amazing customer portal. I am so happy we made the switch and hands down I recomend Loop for your subscrption needs.
Thank you for this amazing review, Team Ferosome Forte! This made our day.
Our customer portal is 100% customizable to meet the demands of any subscription business.
Thanks,
Team Loop
This app is a JOKE. There is NO customer service. They do not contact you ever. They just keep sending "schedule a call" emails but then push your call off over and over. And all call times are between midnight and 4am. I'm convinced that all reviews were entered by this company.
Hi Tinley,
After this review and even before this review, we have tried reaching out to you to activate Subscriptions for your store but haven’t been able to do so.
You scheduled 3 calls with us for your subscription widget issue but didn’t join any of the calls. After every call, we sent an email asking you to reschedule the call and even followed-up with you. I have updated the timeline of events on the google doc below, we have shared the same sheet with you as well.
I am really not sure what we could have done differently so you wouldn't have felt disappointed with us.
If you do want to try us again, please feel free to respond to our emails and we will be happy to power subscriptions for you.
Thanks,
Team Loop