Reviews (695)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
July 24, 2023

Great service, held our hand through the set up and migration process which was very valuable. Portal much easier to use than other solutions and range of optimisations and tools is very handy. Highly recommend.

Veg Box Fresh
United Kingdom
5 months using the app
Loop Solutions Inc replied July 26, 2023

Thank you so much for your kind words, Team Veg Box Fresh 🎉
We are absolutely thrilled that you had a great experience with our service.

Our team is always here to lend a helping hand, and we're delighted to hear that you found our support during the setup and migration process valuable. Making things easier for you is what we're all about!

It's fantastic to know that you find our portal user-friendly and more convenient than other solutions out there. We've put a lot of love and effort into designing it with our users in mind, and your feedback truly validates our hard work.

Once again, thank you for choosing Loop Subscriptions as your subscriptions growth partner.

Cheers,
Surbhi and Team Loop

January 15, 2024

The team at Loop have been exceptional in migrating us across from Recharge and getting us set up on the platform. From assisting with optimisation and customisation of the customer-facing portal to troubleshooting widget issues, their customer service alone deserves 5 stars. The platform has a load of features to improve the customer experience which we have loved exploring.

Old Spike
United Kingdom
5 months using the app
Loop Solutions Inc replied January 17, 2024

Thanks for the great feedback, Team Old Spike!

Super happy to hear our team helped you smoothly transition from Recharge to Loop. Loving that you're enjoying the features and the customer portal tweaks. Got any questions or need more tips as you explore? Just give us a shout – we're here to help! 😊🌟

Team Loop

October 17, 2023

I have been through a handful of subscription apps! This one has the features we need with custom bundles, a user-friendly customer portal, and GREAT customer service!
From onboarding to ongoing support, the extraordinary support is amazing. The product does what it says and more! A must-add to any subscription-based Shopify store

Cross Roots Juice
United States
5 months using the app
Loop Solutions Inc replied October 19, 2023

Thank you for the kind words and shout-out, Team Cross Roots Juice!

We are super excited to have you on board! We are very happy that you decided to choose us as your subscriptions app over others 🙂 🚀💪

Here's to some amazing subscription growth campaigns together 🥂

Cheers,
Team Loop

July 21, 2025

We've been using LOOP for over a year, and the experience has been excellent. The app keeps getting better, and the team is incredibly responsive and helpful.

We've tested several other solutions before, and LOOP stands out as best-in-class in terms of service—plus, the pricing is very competitive.

Highly recommended.

Evive USA
Canada
12 months using the app
Loop Solutions Inc replied September 11, 2025

Thank you so much for the fantastic review! We’re thrilled to have been part of your journey for over a year and are excited to keep improving your experience. Your recommendation means the world to us! 🙌

- Loop team

September 20, 2022

Loop is exactly what is says it is and works really well for our customers. Their customer service is extremely helpful and even went in to help us install the app when we broke our store! Definitely recommend for every business!

Lash Reality
United States
5 months using the app
Loop Solutions Inc replied September 21, 2022

Thank you for this amazing review! We are glad that you are happy with our support!
Feel free to reach out to us if you need help with anything else.

Thanks,
Team Loop

January 12, 2022

So far, it's all I could have asked for a subscription app--easy to set up, communicates with customers and gives me statistics and feedback. If you have a business and need to set up customers for an easy, regular buy-back, this is perfect!

The Sonoma School of Martial Arts
United States
5 months using the app
Loop Solutions Inc replied July 2, 2022

Thank you for the kind words! Yes, our aim is to empower DTC brands with all possible statistics.

Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

March 1, 2022

The support from this app is amazing. We are not technically inclined and Loop helped us from start to finish. They also helped us to customize for our needs. The app is great and the service is stellar!

beloved bath
United States
4 months using the app
Loop Solutions Inc replied June 24, 2022

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. We are glad that you liked the customization.

Your customers, your subscribers, our software- That's what we stand for :)

Thanks,
Team Loop

January 12, 2022

I am new to e-commerce, and am SO GLAD to be working with shopify! The platform is simple to use, easy to manage, and fun to work with. Customer support has been outstanding. I'm learning as I go, and have seen excellent returns on our investment. Business is booming! Thank-you team!

Juggernaut Coffee Co.
Canada
4 months using the app
Loop Solutions Inc replied July 2, 2022

We wish you the best for the business!

We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance.

Thanks,
Team Loop

October 16, 2023

Service is 100 stars!
Since migrating from Recharge app, subscriptions are up 46 percent in two weeks.

I love this app, and the team are amazing.
Thanks guys, have been wanting to move for a long time, Im really glad I did.

Wholistically Healthy
Australia
4 months using the app
Loop Solutions Inc replied October 17, 2023

Thank you for the kind words and the shout-out, Team Wholistically Healthy!

This review made our day! We are very excited that we were able to help you with your subscriptions growth 🚀

Super happy that you decided to make the switch 😊

We are always a message away to help you with anything :)

Cheers,
Team Loop

July 12, 2023

Exceptional support and goes the extra mile to boost our retention. Their commitment to going above and beyond in assisting us with our subscription and retention efforts has been truly exceptional.

Highly recommended for outstanding results!

TruHeight
United States
4 months using the app
Loop Solutions Inc replied July 13, 2023

Thank you for the kind words, Team TruHeights! 😊

We are so happy that you chose us as your subscriptions parter for long-term growth 🚀

Can't wait to work on some more amazing retention campaigns and subscription growth ideas 💪

Yes! We will always be committed to your subscription growth :)

Cheers,
Nihal and Team Loop