Reviews (592)

Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing subscription-based models, praising its intuitive interface, flexible subscription options, and seamless Shopify integration. The customer portal is noted for reducing support inquiries, while the support team is commended for their responsiveness and effective onboarding assistance. Merchants also value the competitive pricing and analytics tools that help in making informed business decisions.

November 15, 2023

Really good platform
We moved over from seal as we wanted the option to add one time products to upcoming orders and an easier to navigate more professional looking customer portal. Loop ticks all the boxes for us!
Migration was very seamless and the communication from all at loop is faultless - they are always on hand to help!

oneselfwellbeing
United Kingdom
About 2 months using the app
Loop Solutions Inc replied November 16, 2023

Thank you for the kind words on our customer portal and shout-out, Team oneselfwellbeing :)

We are super excited that you choose us as your subscriptions growth partner and decide to migrate 🚀.

Always here to help our merchants. Just one message away for any sort of help :)

Cheers 🥂
Team Loop

March 13, 2025

An amazing platform with everything you want and more. Also a really amazing onboarding experience. They really take are of you to make sure you're all set up. Highly recommend!

A'muse Kava
United States
About 1 month using the app
Loop Solutions Inc replied June 26, 2025

Thank you for the amazing review! We’re thrilled to hear that Loop has everything you need and that your onboarding experience was top-notch. We’re always here to ensure you’re fully supported and set up for success. Your recommendation means a lot to us, and we’re excited to continue working with you!🙌🏻

- Loop Team

August 8, 2023

Migrated to Loop from Recharge and like it a lot more so far. App is easy to set up and the team is very helpful with migrating over customers and getting everything onboarded. My only complaint is that I wish it had a feature that automatically emails customers if the product they're subscribed to changes in price and gives them the option to opt-out. Other than that, I think they are a great solution.

ExpressMed
United States
About 2 months using the app
Loop Solutions Inc replied August 10, 2023

Thank you for your kind words, Team ExpressMed!

We're delighted to hear that you've made the switch to Loop from Recharge and are finding our app to be a better fit for your needs. Very happy to know that the app setup and onboarding process have been smooth for you :)

We truly appreciate your feedback regarding the feature you mentioned about automatic price change notifications for subscribed products. We understand how valuable such a feature can be for your business and the convenience it offers to your customers. Rest assured, we've taken note of your suggestion and have passed it along to our product team for consideration.

Your satisfaction is our priority. We're here to continuously improve and provide you with solutions that meet your requirements. If you have any more insights or ideas, feel free to share them – we're all ears!

Thanks again for choosing Loop as your subscription solution. We're excited to continue supporting your DTC brand's journey 🚀

Cheers,
Team Loop

August 25, 2023

Fantastic all around. Very helpful with the integration and so far they offer the best functionalities a subscription app can offer.

Zerolla
United Kingdom
About 2 months using the app
Loop Solutions Inc replied August 28, 2023

Thank you for the shout out and kind words, Team Zerolla :)

We are always here to help you- Just a message away 🚀

The features are as a result of listening to the DTC community and only building what they want 💪

Here's to more subscriptions growth 🥂

Cheers,
Team Loop

September 11, 2023

Our experience with Loop has been really great and supportive. We have been assisted mostly by Surbhi, Sri & Abel and all have been extremely helpful and friendly. The transition was a little bit difficult as we had a lot of weird pricing mixed in with our old Bold subscription but the Loop team did everything they could to make it seamless. So far the new system is doing amazing and we are slowly acquiring the subscribers we lost on our old platform. Highly recommend.

Dog & Gun Coffee
Australia
About 2 months using the app
Loop Solutions Inc replied September 13, 2023

Thank you for the kind words and shout-out, Team Dog & Gun Coffee :)

We are so excited to have you onboard 🚀
Thank you for choosing us as your subscriptions growth partner 💪

Here's to acquiring more subscribers in the future 🥂

Cheers,
Surbhi, Sri, Abel and Team Loop

May 2, 2024

We chose Loop because we were sure its features, especially in churn prevention and upselling, would boost our subscription business. Even with a tight migration deadline, the Loop Migration Team stuck to it 100%. Communication was excellent, and within days, we finished the migration smoothly - which was a great start to our partnership.

Since then, working with our Success Manager has been fantastic. They're on board with our goals, keep us moving forward, and always come up with ideas to win and retain subscribers, which we really appreciate. Plus, communication via Slack is quick and easy!

mammaly
Germany
4 months using the app
Loop Solutions Inc replied May 6, 2024

We're thrilled to see your amazing review, Team Mammaly! Super happy that you are pleased with our product features and our commitment to complete a timely and successful migration. :) Seamless migration and proactive support are at the core of our service. Looking forward to continued growth together!

November 21, 2022

This is my first subscription product and Loop is exactly what I needed. Plus, their customer service and tech support are terrific! Their help in getting things set up was awesome. Highly recommend.

Converted Carts
United States
About 2 months using the app
Loop Solutions Inc replied November 22, 2022

Thanks for this amazing review! We are very excited that you chose us as your subscriptions app (now we are partners invested in your growth!).

Happy that you were pleased by our support. Feel free to DM us or drop us a message in case you face any issue.

Thanks,
Team Loop

April 24, 2023

Abel and his whole crew were so brilliant to understand what I needed in my auto-ship project, and the implementation was a smooth process as a result of their tremendous expertise.

Natural Heaven Pasta
United States
About 2 months using the app
Loop Solutions Inc replied April 24, 2023

Thank you for this amazing review, Team Natural Heaven Pasta!
We are so happy that you decided to chose us as your subscriptions growth partner.

More subscriptions power to you 🚀

Thanks,
Abel and Team Loop

November 29, 2024

amazing onboarding and customer support team. pleasure to work with!

Friend of Dorothy
United Kingdom
About 1 month using the app
Loop Solutions Inc replied September 16, 2025

We truly appreciate your feedback! It’s fantastic to hear that you had a smooth experience with our onboarding and support teams. We’re grateful for the opportunity to work with you! 😊

- Loop team

November 28, 2023

I made the switch to Loop from recharge and couldn't be happier! The migration and integration process was smooth, simple, and had me live within a couple of weeks. Loop does all the heavy lifting and makes getting started a seamless process. The platform is intuitive, much easier to use, and offers more functionality than recharge. The customer service is top notch (seriously, so awesome). I ran into a snag trying to figure something out in my theme and they jumped in and had it done within a couple of hours. Now to the best part. During the sales process they recommended that I start in the Growth Plan (less expensive) until my subscription revenue justifies upgrading to the Enterprise Plan. The team at Loop is interested in my long term success as well as a long term relationship. This is the opposite of what I experienced at recharge and I'm so happy to be partnered with an ethical company that holds high standards.

Rootless Coffee Co
United States
About 1 month using the app
Loop Solutions Inc replied November 29, 2023

Thank you for the kind words and shout-out, Team Rootless Coffee 😊

This review just made our day! Such details! This makes us stronger, inspired and gives us more energy on our mission to make the most user-friendly subscriptions app for the community 💪🚀

Cheers to the start of an amazing journey together 🥂
Team Loop