Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (21,802)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversions and customer engagement through its photo and video review capabilities, which enhance trust and credibility. It's praised for its easy setup, user-friendly interface, and customizable widgets that match various website aesthetics. The app supports multiple languages and integrates well with platforms like Klaviyo and Shopify, aiding in effective email marketing. Merchants also appreciate the reliable performance and responsive customer support that quickly addresses issues.

October 21, 2024

Widgets are glitchy; I find myself having to deactivate and reinstall a widget so the settings can reset. For example, deselecting 'show thumbnail' on the pop up widget doesn't work, or making small updates to other widgets. I found it annoying that you can't make email marketing a requirement to receive the discount with the onsite referral widget. The customer service is strange; I was wondering if I was speaking to bots. They completely misunderstand my question or ignore it altogether. I installed Klaviyo and cannot find that Loox integrates with them. I emailed Loox and they ignored that question and went on to a different one. I appreciate how modern the widgets are and how easy to use the app is, including customization features. But when I compare it to judge.me, I can't help but feel like I'm paying significantly more just for something "prettier."

Hustle Coast
United States
6 days using the app
Loox replied October 23, 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your feedback.

I'm truly sorry to hear about your recent experience with our product and our support. I would love to have the chance to make it right and help with any unresolved issues.

I have contacted you privately, and I would be more than happy to continue the conversation there.

August 24, 2024

I was really excited to move from another app as Loox seemed to have everything I need for my store which relies heavily on reviews to generate sales. The previous review app posted all of our reviews to our FB business page. Loox DOES NOT even though they claim they syndicate reviews to Meta.

Given that, we will need to find a differently platform for our reviews and referrals.

Happy Dog Food
United States
19 days using the app
Loox replied August 25, 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your feedback. I'm truly sorry to hear your experience with Loox is not as you expected.

Loox offers an integration that syncs your reviews with Meta, allowing you to showcase your reviews on your Facebook and Instagram shops. Plus, you can easily share your reviews on social media directly from your Loox dashboard.

In any case, our support team is available 24/7. Please don't hesitate to contact us with any questions or requests you have.

August 2, 2024

good app for reviews but terrible terrible support. Not people themselves, but it is very hard to find the chat window and then get to recent conversations which is very annoying.

HEVI™ Slovensko
Slovakia
2 months using the app
Loox replied August 3, 2024

Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I’ve reached out to you privately through the email associated with your store :)

In any case, our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.

July 25, 2024

Easy to use but issues with reviews not showing on product page????

Cute & Strong
United Kingdom
4 months using the app
Loox replied July 27, 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

July 20, 2024

just installed app. will let you know later after using the app.

Best Buy & Enjoy
Portugal
3 months using the app
Loox replied July 22, 2024

Hey,
Arielle from the Loox team here :)

We are excited to have you join us here at Loox.

I've reached out to you privately in order to help set up Loox!

August 27, 2024

It's glitching. Kept saying I didn't add widgets or rating and it won't let me send this (at least the last 2 tries)

BTL by LG
United States
26 days using the app
Loox replied August 29, 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience.

I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!

July 6, 2024

Almost the reviews app I needed. Here's what's missing:

- You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service.
- You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck.
- You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.

Medans
Romania
7 days using the app
Loox replied July 8, 2024

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience with Loox.

We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)

September 5, 2024

Unfortunately, the pictures that our customers send us as reviews are not displayed.

EVLUX
Germany
About 22 hours using the app
Loox replied September 7, 2024

Hey there, Sara from the Loox team here :)

Thank you for your review.

Loox specializes in collecting and displaying photo and video reviews.

I've reached out to you via email to provide you with further assistance, I look forward to continuing the conversation there!

July 26, 2024

Not sure, just getting started

My Store
United States
About 1 month using the app
Loox replied August 7, 2024

Hey,
Arielle from the Loox team here :)

We are excited to have you join us here at Loox.

If you would like to reach out to us privately, I'll be more than happy to help with setting up!

September 17, 2024

Pas possible d'apporter les memes commentaires sur le meme produit

STARLIT NOVA
France
8 days using the app
Loox replied September 18, 2024

Hey,
Arielle from the Loox team here.

I’d be happy to dig deeper into what you are looking to achieve.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)