Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (8,041)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants value this app for boosting brand trust and conversions through seamless integration and social proof. They appreciate customizable widgets, photo/video reviews, and easy import of reviews from other platforms. The app's design is visually appealing and adaptable, with efficient automation of review requests. Customer support is praised for being fast and reliable, offering personal assistance that enhances the user experience without affecting store performance.

May 4, 2026

We had a problem with a product page not showing the reviews. Laurence from Loox was back and forth 6-7 times ....even jumped into the store and did it herself. Awesome customer support. i am sure we will get alot more salas now. Thanks so much !!!!!!!

Purfit Covers
Australia
Over 4 years using the app
May 23, 2026

Love the reviews and get quite a lot of customers that submit reviews with images and video. Only thing I wish it has was store review integration in Google merchant center.

T-Toplights
United States
About 3 years using the app
May 21, 2026

Love this app and the support team is always top notch. I reach out quite often for help with random questions. Most recent, Leogen was able to assist with my issue in less than just a couple minutes :) There are a few quirks I have encountered here and there but the benefits far outweigh the roadblocks we have run into.

Kanga Care
United States
Over 2 years using the app
June 5, 2026

Best reviewWe've used Loox across our store and it's been excellent feature-rich without being complicated, and the photo/review displays add real credibility on our product pages. Plenty of helpful tools built in. Recommended for any Shopify store serious about reviews app tonescof features

Partners Hair Design
South Africa
Almost 2 years using the app
June 5, 2026

Using it since start and really loving it. Over 2k 5 star reviews, customers sharing their success story videos, images and reviews

OptiWizePet
United States
Almost 2 years using the app
May 19, 2026

Loox is really great as a review display and review collection app. I've tried several others over the years of running my brand, and this is the best by far. Quite customizable, and the support is fantastic. My latest support was handled by George, and he was absolutely amazing... Quick, communicative, and helped me solve a mobile display issue that we hadn't been able to fix on our end.

Highly recommend Loox for product review collection and display!

BioPhysics Essentials
United States
Almost 2 years using the app
March 31, 2026

I have been using Loox for several years now. Over 4000 reviews later, we are very happy with the transparency and credibility this app provides for our business. The image/video integration is paramount for review proof. I highly recommend this app.

Kitchen Smart
Canada
Over 6 years using the app
March 31, 2026

Ive been using Loox for more than 7 years. There's a reason I'm still using it.

As we evolve they continue to raise the bar. I'm very happy with the service they have.

My favorite is the automations. I can seamlessley setup review emails and add them to our collection which get displayed on our PDPs and website.

Well done team!

Scorch Marker
United States
About 6 years using the app
May 19, 2026

Its been a pleasure having this app. Our customers have interacted with us in a positive moving forward way. It's reinforced what experience we have when we see customers face to face and it has given us and our customers opportunity to improve this buying selling experience. They have shared their happiness but also any disappoints we were not aware of and the design of the app allows us to repair the issue the client has and then their opportunity to re-rate us with fresh comments so potential customers can see our workflow process of problem to solution.

Jackoz
Australia
About 1 year using the app
April 1, 2026

Love this app! easy to use and helps build trust.

Liz from support was an absolute beast. I changed my theme and she helped me update it to this new app and also helped add features that are gonna help me convert more easily.

blvdframes
United States
Over 3 years using the app