Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,002)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.

August 11, 2024

nao esttou a importar comentarios

A minha loja
Portugal
About 2 months using the app
Loox replied August 13, 2024

Hey,
Rotem from the Loox team here :)

Thanks for sharing your experience with Loox.

I’d be happy to help you import reviews to your store.

I’ve reached out to you privately through our support, and and am here to make sure we get this sorted out together.

January 2, 2024

the import is easy and nice , but all other setting are very hard. thew support service is only be email and not online

My Store
Israel
5 months using the app
Loox replied January 4, 2024

Hey,
Lilach from the Loox team here :)

Our support team is available 24/7 via email, you can always reach out to us!

Here's our email address:
support@loox.io

In any case, I've personally reached out to you and I'd be happy to provide you with assistance!

January 25, 2024

Great product on almost all fronts except for the fact that you can't add the review rating widget to product cards. How that's even a thing is beyond me. When I shop online, the very first thing I notice is that "star" rating system under the product title - before I ever get to the product information page. I really wanted to make this app work for my site but I just can't live without product cards showing review stars. If you implement this at a later date, I will *happily* be back. Everything else is beyond amazing about this app.

zyndyn
United States
3 days using the app
Loox replied January 26, 2024

​Hey,

Ilan from the Loox team here.

Loox fully supports having the Rating widget for the collection page products.

I contacted you privately and will happily set up the widget for you as soon as possible!

Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests.

March 10, 2024

cool but i cannot use loox button

neonpeg
Uzbekistan
29 days using the app
Loox replied March 11, 2024

Hey,
Rotem from the Loox team here :)

Thanks for sharing your experience.

I’d be happy to dig deeper into this. I’ve reached out to you privately through our support and am here to ensure we get this sorted out together!

April 8, 2024

"loox-dynamic-section" not added. There is a problem with the app block. Contact the app developer.

SHAPAPY
United States
1 day using the app
Loox replied April 9, 2024

Hey,
Arielle from the Loox team here.

I’d be happy to dig deeper into what you see on your end.
I contacted you privately and will happily set up the widget for you as soon as possible!

Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests.

January 30, 2024

Such a well-known application that only offers English is unacceptable in 2024. I have to translate each sentence one by one. I waste a lot of time translating everything.

Teddy's
Belgium
1 day using the app
Loox replied January 31, 2024

Hey,
Tal from the Loox team here :)

Loox offers multilingual support, which detects the customer's locale and changes the language of the Loox emails and widgets to 19 supported languages.

If you'd like to change the language to an unsupported one, we can help you set this up through our support.

I’d be happy to dig deeper into a solution that would fit your needs.

I’ve reached out to you privately through our support and I'm here to make sure we get this sorted out together.

December 21, 2023

slows down site, made extremely difficult to cancel the subscription.

Catnap Necessities
Finland
4 days using the app
Loox replied December 23, 2023

​Hey,
Tal from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​We built Loox with attention to our merchants’ store performance, and we utilize a CDN (content delivery network) to serve scripts and photos.

​In addition, Loox only starts loading after the page is fully loaded and ready for customers to use (this includes all scripts and photos).

​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

June 29, 2024

Funcionava no inicio faltando 2 dias pra finalizar o prazo de avaliação não tá mais funcionando igual antes dá erro e não baixa as avaliações.

visiodash
Brazil
12 days using the app
Loox replied June 30, 2024

Hey,
Tamarry from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together

December 4, 2023

having trouble setting ioyt up

jrcexpert and essentials
United States
16 days using the app
Loox replied December 5, 2023

​Hey,
Tal from the Loox team here :)

Our support team is available 24/7 and always happy to help! ​

I’d be happy to dig deeper on what you see on your end.

​I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

June 13, 2024

Leider konnte ich meine Bewertungen von Aliexpress nicht Importieren

JellyLightz
Switzerland
7 days using the app
Loox replied June 15, 2024

Hey,
Arielle from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together