Loox ‑ Product Reviews App

I came here to leave a 1-star review, read the others, and now I realize Loox is significantly worse than I already thought. My main issue is that I'm paying money for a system that refuses to let me moderate the content. So if someone leaves a BS review, I can't delete it. I'm not talking about a legit bad review, but about irrelevant / off-topic / support requests etc. I can "flag" reviews which apparently just delays publication -- although apparently, according to other 1-star reviews, all these bad reviews, even if unpublished, show up in Google anyway. Even worse: I just realized the app pre-approved its own spending limit of $585 per month (!). I can't change it to a lower number. THAT'S $7000 PER YEAR for a reviews app.

We’ve had a major issue with Loox referral codes adding duplicate items to cart that customers can’t remove. Reported months ago with proof, still not fixed. Cost us sales and returns. Support treated it like a new issue. Not recommended.

Be careful with this app. It draws you in with the beginner plan, but once you reach the quota, a number of limitations appear that were never clearly explained when signing up.

Communication then becomes extremely poor, and I was given incorrect information on more than one occasion. Although they say you can continue using the beginner plan, you are required to complete multiple steps every time just to access the Loox app. Most of the time these steps aren’t even available, which means you can’t actually use the app.

I WOULD STRONGLY ADVISE SEARCHING FOR A MORE RELIABLE LONG-TERM REVIEW SOLTUION

Pathetic app for reviews, even after owning a paid plan they will keep increasing prices and then halt usage at certain orders per month.

WARNING: Predatory and unethical pricing.

They will charge you $0.13 per order, regardless of how many features you use.

And there is NO limit to this, even though they call their plan "SCALE".

Plus, they very obviously try to hide that they charge per order.

Overall, do not use this app unless you want to be totally ripped off.

This review is about Reviewers.com (a service that’s part of Loox). We tested it and gifted 10 sets of 3 framed prints to their “reviewers,” with a total cost of $2,700. So far (almost one month after delivery), we’ve received 8 reviews instead of 10.

One review was negative and misleading. The reviewer stated that the prints were “not glass like it claimed to be,” even though this was not stated on the product page. They also said the quality was “terrible,” yet didn’t show any specific defect in the video. Without the caption, sound, or text, the video would actually look like a positive showcase of nice prints. This makes the process feel unreliable, even though Loox promised honest reviews.

We also received a few very unprofessional reviews that appear to have been left quickly just to unlock more free products from other brands. Their policy prevents reviewers from requesting new gifts until they leave a review, but there don’t seem to be meaningful consequences for reviewers who never submit one — which likely explains the two missing reviews.

Other important limitations:
You can’t approve or choose who receives your products.
It doesn’t seem like Reviewers.com thoroughly vets reviewers.

To be fair, we did receive 2 really great reviews. But overall, based on our experience, the results didn’t justify the cost and felt risky for brands.

I have been using this application for 2 months. I do not recommend it! I selected the Scale plan and after some time I noticed that in addition to the amount related to the plan they charged me another 40 dollars. I studied a little and saw that they charge a commission for each order!! From my point of view it is not normal for them to charge you as an affiliate without doing anything for those orders. Be careful!!! As for support, they did not respond to any messages. The application is ok but very difficult to set up, they do not offer help. In short, they associate with you in the business and make you do nothing. I decided to uninstall it.

even though you unpublished the review, they can still be seen on google. Any crazy person can write you a horrible untrue review or just give you 1 star for nothing and even though you "unpublished" it, they are still shown on google. before getting this app, make sure you know this.

Strong Warning to Merchants

Hidden charges, extremely misleading pricing. Avoid.

This is one of the most unethical and non-transparent Shopify apps I have ever used.

Loox charges extra fees without clear awareness or meaningful consent, purely based on order count — even if you do NOT use any of their so-called advanced features.

We only used Loox for basic product review display on product pages.
We did NOT:

send review request emails

use upsells

use referrals

use discounts or automations

Yet we were automatically charged an additional $40 “usage fee” per month.

When confronted, support explicitly stated that usage fees apply regardless of whether features are used or not, and they refused to refund charges for unused functionality.

This is not a pricing issue — this is a billing trap designed to quietly extract more money from merchants who don’t constantly audit their Shopify invoices.

Serious warning to all merchants:

Check your Shopify bills every month

Do NOT assume you’re only paying the base plan

Many stores are likely being overcharged without realizing it

I genuinely regret installing this app.
I wouldn’t even give it one star if that were possible.

The app is good, but the support is nonexistent, so it's a 1-star. Tried emailing them multiple times but never got a single response.