Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (23,159)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its cost-effectiveness and positive impact on business growth. It is easy to use and features responsive customer support. Key functionalities include photo reviews, automated review requests, and customizable widgets that integrate seamlessly with Shopify. Regular updates add new features, enhancing the credibility and visual appeal of websites. Automation and referral programs boost customer engagement and sales.
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worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now
Hey,
Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark.
If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.
Thanks,
Amit from the Loox team
Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers!
We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.
Thanks for taking the time to share your feedback. We understand how frustrating it can be when things don’t work as expected and appreciate the opportunity to look into this further.
It looks like you reached the email limit on your Beginner Plan. The email and order quotas are triggered and tracked differently on this plan, and we’re happy to walk you through what each one includes and help you find the right plan for your needs.
If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Best, Sara from the Loox team
1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
Outrageous extra charges by number of orders without providing any value and awful customer service. I ended up paying 500 USD/month unexpectedly for a review widget. You can get the same functionality for 15/USD month.
Hey, I’m sorry to hear about your experience with our support team. I see that we responded to your latest inquiry but are still waiting to hear back from you. Regarding your subscription, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month, and we do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.
I’ve reached out via email to go over your plan options with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!
Best,
Sara
Be carefull they take a lot of money for displaying only review, I have been charged 700 EURO A MONTH without any warning
Hey Mein Gebet GmbH,
I’m sorry to hear that the recent charges came as a surprise. We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing, and within the app.
While our focus is collecting and displaying reviews, our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.
I’ve reached out via email to help you find a plan that best suits your business scale. Please feel free to reply whenever it’s convenient—we’re here to help!
Rotem from the Loox team
Automatically change the plan to the one with higher price without our authorization
Hey, I’m sorry for any confusion here, and I’d be happy to help clear things up. You have full control over your Loox plan and can switch it anytime in your Loox admin. Since explicit merchant consent is required for any plan changes, we don’t have a way to update your plan on our end.
I’ve sent you an email to go over your plan and make sure everything is sorted. Just reply whenever it’s convenient—we’re happy to help!
Best,
Sara from the Loox team
Don`t go with loox, was great before, but now is too expensive, you can judge me but if you got 1000 orders on your website, 100$ is just the beggingn bill
Hey,
I’m sorry to hear that the recent charge came as a surprise.
We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing, and within the app.
Our goal is to provide high value with tools that help you attract new customers, increase conversions, and encourage repeat purchases.
I’ve reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!"
They overcharge you and have no way to downgrade for smaller shops. The Loox subscription costs more than the shopify subscription
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
Loox offers several different plans for stores at different stages of their Shopify journey.
I'm glad you were able to downgrade to a plan that better suits your store's needs.
I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.
Best,
Tal.
really unclear pricing structure therefore charged way too much and support is also no help
Hey there Bamtoo, We do our best to keep our pricing as transparent as possible with all details available on our website, Shopify listing and within the app. Our goal is to provide high value with tools that help you attract new customers, increase conversion, and encourage repeat purchases. I see that we've reached out to you previously to propose resolutions to your inquiries- and I’ve gone ahead and reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient—we’re here to help!
Best,
Sara from the Loox team
Their support is extremely poor! I have been writing to them for days. but no response whatsoever. I am deleting their app.
Hey,
Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark.
If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.
Thanks,
Amit from the Loox team