Overall rating
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its user-friendly interface, speed, and seamless Shopify integration. It's praised for its photo reviews, upsell features, and customizable widgets. Many appreciate the excellent customer support and the app's ability to boost trust and conversions. It's also noted for its affordability, catering to businesses of all sizes.

March 4, 2024

I'm starting to understand it more. But what I was saying about the customer only being able to leave one review per product was that when John Doe leaves a review for the Eternal Hope Necklace. Then someone else has bought the same necklace. It won't give the next customer the option to leave there review. They have to go find the same necklace with a different card attached. Example: Pick out a product on my page and do a test. Put 1 star so it wont post. Then go back to that same exact necklace and try to leave a review again. This time it wont let you. It just shows you who left a review. Oh and also, I was trying to get the top 3 reviews up top on my page but it keeps saying to contact support. Thanks!

Meant For You
United States
4 months using the app
Loox replied March 6, 2024

Ilan from the Loox team here :)

​Loox doesn't limit the number of reviews collected per product and each costumer should be able to leave their own review. We do our best to help our merchants to collect as many reviews possible.

We also support choosing featured reviews that will appear on the top part of the widget.

​I reached out to you privately in order to make sure that we set everything for you exactly in the way that you want it to be!

March 31, 2024

Small business owner with limited time to do this sort of thing. Got through it quick.

Les FanFaire
United States
2 months using the app
January 29, 2024

The best looking review app I've used. It also doesn't slow my store down.

I wish there was a public reviews page that would show up on Google when customers search for "brand + reviews", kind of like reviews.io and trustpilot have. The loox branding/logo under the widgets currently links to their Shopify app store page, which doesn't really build trust as much as it would if it linked to a dedicated public reviews page.

United States
2 months using the app
February 18, 2024

Had a problem with Loox referral banner presenting over the themes headline banners. Emailed in to ask for help and within minutes had quick reply that helped me sort the problem.
Great service - thank you

Beauty and Vitality Skincare
United Kingdom
About 1 year using the app
February 5, 2024

Does the job. Easy to navigate and has increased our review rate.

Tyoub Swimwear
About 3 years using the app
March 28, 2024

I'm not sure how I feel about this. I can't figure out how to get it to work properly. Seems as though if I could, it would work really well.

United States
29 days using the app
February 16, 2024

it's a little bit difficult to understand and find everything but without that it's perfect

2 months using the app
Loox replied February 18, 2024

Thank you for your review!

We've reached out to you via email, looking forward to continuing the conversation there :)

January 25, 2024

This is a great resource and a necessary tool for opening a new store. The process is time consuming but if it helps with conversion that’s the key. One thing that could improve the app is adding a filter option for the CSV upload option when doing reviews on multiple products.

Poo & Lou
United States
About 1 month using the app
March 22, 2024

Great functionality, the user interface is a little difficult to understand though.

2 months using the app
Loox replied March 23, 2024

Hey, Sara from the Loox team here :)

Thank you for your review!

I've reached out to you privately via email and look forward to continuing the conversation there.

December 13, 2023

Would love that if you could also send out an review E-Mail and ask for the customer to leave a Google Review, add the Google Business Link so they land directly on the Google Review page for the business in question and offer them a coupon code etc.

Basically beeing able to send out a review E-Mail and offer something in the E-Mail for each review they post:

Place a Google Review, get 2% on your next purchase, add a photo to your review get an additional 2%.

Place a Product Review, get 2% on your next purchase, add a photo to your review get an additional 2%.

Dansk Trailer Center
7 months using the app