Loox ‑ Product Reviews App
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Reviews (8,661)
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This app has great designs but the pricing model is way too expensive. If you sell a lot of lower price items it may not be worth it.
I can't freely change my paid plan, which is strange; I can't find the option to change the plan.
Hey,
You can always change your plan through the "Your plan" page in the "Settings" section of the app. We've also reached out privately to help.
Cheers,
John
yorum sayısı kısıtlı bunu göz önünde bulundurmak gerkiyor
good
jUST OK
genial
good app for reviews but terrible terrible support. Not people themselves, but it is very hard to find the chat window and then get to recent conversations which is very annoying.
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve reached out to you privately through the email associated with your store :)
In any case, our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.
Almost the reviews app I needed. Here's what's missing:
- You can't customize the font-family or font-size. You have to settle with a Google Font, not the one used on your website. This will make the widget look like it's a separate service.
- You can't send multi-lingual email except in the languages they support (around 15). If you need another one, tough luck.
- You can't customize the color of the font used. The font will be black regardless of the color you use on your website. Again, this makes the widget look like it doesn't belong there.
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience with Loox.
We’re always looking for ways to improve, and customer feedback plays a crucial role when prioritizing our app roadmap. I'm happy to pass along your suggestions to our Product team, and I hope to see you again as our merchant in the future :)
I love Loox but the email reviews that customers can't review right on the email are annoying. it has to take me to the page.
Used this app to get product reviews along with pictures (landscape and portrait). Love the fact that the app smartly arranges them based on type of image or video. Easy to use and plenty of other functionality, a little pricey but great for shops that need a customized branding and aesthetic.
Edit (Nov. 2nd 2025) - Their customer service doesn't seem to care that some basic features like your hard earned reviews don't integrate well with Google Ads/ shopping. After turning on the feature for a month, had to reach to their CS who casually suggested some updates and said now need to wait for another 4 weeks. Maybe they could've asked to do this from the beginning?
Hey,
I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
The Google Shopping integration requires approval directly by Google, which can take up to 4 weeks to complete. We appreciate your patience while this process finalizes.
We’ve reached out via email to go over this in more detail with you and answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!
