Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its intuitive interface, automation of customer reviews collection, and customizable widgets. Its photo reviews feature is particularly praised for boosting conversion rates. The app integrates well with Shopify and offers responsive customer support. Merchants also value the ability to edit customer recommendations, ensuring control over site content. The app is recognized for its affordability and positive impact on sales and customer trust, with customization options to match brand style.

April 20, 2024

Definitely helps with conversion! Should have installed from the very beginning!

FRUT
Australia
11 months using the app
February 20, 2024

Es muy buena, pero falta estar traducida al español.

Mosh
Spain
About 2 years using the app
February 5, 2024

Does the job. Easy to navigate and has increased our review rate.

Tyoub Swimwear
Australia
About 3 years using the app
February 18, 2024

Had a problem with Loox referral banner presenting over the themes headline banners. Emailed in to ask for help and within minutes had quick reply that helped me sort the problem.
Great service - thank you

Beauty and Vitality Skincare
United Kingdom
About 1 year using the app
February 27, 2024

ótimo, pena que dentro da shophify muito dificil compreender como instalar extensao, perde-se muito tempo.

Inova tec pop
Brazil
7 months using the app
April 20, 2024

super arbeit gemacht mit der App

Valgusfit
Austria
2 months using the app
Edited February 20, 2024

Molto utile

Bio Helix Tuscia
Italy
About 2 years using the app
March 4, 2024

I'm starting to understand it more. But what I was saying about the customer only being able to leave one review per product was that when John Doe leaves a review for the Eternal Hope Necklace. Then someone else has bought the same necklace. It won't give the next customer the option to leave there review. They have to go find the same necklace with a different card attached. Example: Pick out a product on my page and do a test. Put 1 star so it wont post. Then go back to that same exact necklace and try to leave a review again. This time it wont let you. It just shows you who left a review. Oh and also, I was trying to get the top 3 reviews up top on my page but it keeps saying to contact support. Thanks!

Meant For You
United States
4 months using the app
Loox replied March 6, 2024

Hey,
Ilan from the Loox team here :)

​Loox doesn't limit the number of reviews collected per product and each costumer should be able to leave their own review. We do our best to help our merchants to collect as many reviews possible.

We also support choosing featured reviews that will appear on the top part of the widget.

​I reached out to you privately in order to make sure that we set everything for you exactly in the way that you want it to be!

March 31, 2024

Small business owner with limited time to do this sort of thing. Got through it quick.

Les FanFaire
United States
2 months using the app
March 22, 2024

Great functionality, the user interface is a little difficult to understand though.

2K WRLD
Sweden
2 months using the app
Loox replied March 23, 2024

Hey, Sara from the Loox team here :)

Thank you for your review!

I've reached out to you privately via email and look forward to continuing the conversation there.