Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,380)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting features like photo and video reviews that boost trust and credibility. The automatic review request feature efficiently collects customer feedback, while responsive support and customizable widgets enhance user experience and conversions. Continuous updates ensure the app remains effective in building social proof, offering good value for money.
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The best review app on Shopify. Has everything you need to show social proof, pictures, videos. Jodel from the customer support team is fantastic and took care of all the minor queries we have regarding specific product reviews not being sent out. Thanks Jodel!
Loox has been nothing but amazing to us! The product has changed and grown so much since we first downloaded it. We ues a lot of the features and they have certainly brought us extra income. The UI is also very clean and easy to understand for both internal usage and customer facing.
Well done Loox. Big fans!
We love our Loox Reviews and hope y'all know how great of a job you have done with this company. You have been a key part of our success. The superb UX and collection process has resulted in Mermaid Wax having more overall reviews than ALL of the other companies in our industry COMBINED! This has happened with your help (which has been key) even though we are just 5 years old while many in the industry have been around before the internet. No shxx! Woohoo, can't thank you all enough <3
Hey,
Arielle from the Loox team here :)
We are so happy to hear about your positive experience with Loox so far.
We are looking forward to many more years of working together.
Don't hesitate to reach out if there is anything we can help you with!
The app is not only helpful for my business, but the customer service is excellent. Jemuel was able to quickly help me with an issue I was having, and provided screenshots to walk me through how to resolve it. I’ve had a great experience with Loox and am happy to have this as a tool for my small business.
Customer support by the name of Rotem was extremely helpful. Glad he’s on board A+
Great app, excellent customer support. Aya was quick to reply and provide code to implement certain features across our store. Very helpful and kind. Recommend highly!
I use a lot of apps for my site. This is BY FAR the best and most important app I have. IT IS A MUST!!!
I have NEVER had a developer offer so much immediate and incredible support any time I send a request via email. It is instantaneous!
I get so frustrated with some of my other app providers when getting support seems to be like pulling teeth!
Everyone at Loox is over the top amazing and helpful.
DON'T HESITATE TO GET THIS!
I’m thrilled with this app! It offers outstanding value for money and is incredibly reliable. New tools and features are regularly added, keeping it fresh and functional. I was especially impressed with the quick assistance in implementing the review stars. Huge thanks to Rotem, the Customer Support Engineer, for going above and beyond with friendly and efficient support. Highly recommended!
1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
Hi Loox, thanks for being so outstanding all these years and for enabling one of the most important parts of my store -the reviews! It helps me interact with my customers. Thanks also Jodel for the super fast and accurate help with my question - we got it all solved in under 10 minutes!