Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,532)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting features like photo and video reviews that boost trust and credibility. The automatic review request feature efficiently collects customer feedback, while responsive support and customizable widgets enhance user experience and conversions. Continuous updates ensure the app remains effective in building social proof, offering good value for money.
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Perfect. Thanks Rain for the quick support to my issue.
If has increased the amount of reviews we receive significantly and is easy to manage.
this app is seamlessly just the best. trust it.
pretty much all the features are point and click to activate, pretty amazing!
I updated my domain name and all reviews disappeared from the page. I reached out to LOOX and expected a response within a few days. I was very surprised that it was very quick. Jodel was very helpful and quick to respond within a very short period of time. He was able to retrieve the lost reviews and make them visible again.
I’m incredibly disappointed with Loox. Despite being on a paid plan, my reviews are not showing up, and this issue has been ongoing for weeks. I reached out to their support multiple times, but the responses have been completely unhelpful and dismissive. As a business owner, I rely on timely and effective support, and Loox has failed miserably in delivering that. After weeks of frustration, I’ve decided to uninstall the app. For the price I’m paying, I expected far better service and functionality. Terrible experience overall. Do not recommend.
Hey Gemories, We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. I see that we responded to your inquiry but are still waiting for a staff account so that we can take a closer look at what you're experiencing. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Best,
Sara from the Loox team
Excellent support from Jemuel. Less than 15 minutes from a first email sent to a working solution!
Best,
Jesus
easy to use, and prompt support. Paid for itself with two orders won by the app.
Great support ! Jodel was quick and efficient in helping me with my questions.
Rain is absolutely amazing! They need a pay rise. :)
Chester was fantastic in helping me resolve my technical issue. As someone who's not very tech-savvy, I really appreciated his patience and clear, step-by-step guidance. He made sure I never felt rushed or confused, and his friendly attitude made the process stress-free. Chester not only fixed the issue quickly, but he also took the time to explain everything in a way I could understand. Thanks again for the top-notch service, amigo