Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,617)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy setup and user-friendly interface, particularly valuing the inclusion of photo and video reviews that boost customer trust. Automated email review requests save time and streamline feedback collection. Customizable widgets integrate well with site designs, improving aesthetics and functionality, leading to increased conversions and engagement. The responsive support team is praised for their efficiency, and regular updates enhance the app's value.

July 31, 2024

I had an excellent experience with Jodel from the Loox team. He was incredibly helpful with review publishing and placement, providing outstanding customer service. Jodel was patient, attentive, and efficient, making the process seamless. His quick responses and expertise made a significant difference. Thanks to Jodel, my experience with Loox has been fantastic. Highly recommend his support!

PAWBEE STORE
United States
1 day using the app
February 8, 2024

Great app, and more importantly great service. we needed online support and Ms. Aya from the Customer Support, did an amazing job for us, helping us with setting up one of the widgets on our store, from her side. It was amazing and very helpful. Highly recommend using this app

Bhi Implants
United States
About 2 years using the app
July 13, 2024

Aya was a fantastic help! Her response time were incredibly fast and she solved all 3 of my issues each time she responded! Amazing

FurVacPro
Australia
About 2 months using the app
November 29, 2024

ok

Via Genius
Brazil
5 days using the app
November 22, 2024

Super fijn en makkelijk om te gebruiken. Zeer tevreden!

Tool Kanjers
Netherlands
About 1 hour using the app
April 28, 2024

more options for the scale plan. i'm at the point to scale it's just very pricey if your just getting started. But again lots of small companies rely on the connectivity of shopify and google and to have to pay for a premium upgrade might not help us grow

KillinMeSmalls
United States
9 months using the app
October 8, 2024

una app Perfecta, y facil de usar

Bellissiluxe
United States
13 days using the app
November 19, 2024

not very easy to use the dashboard

T% Matcha
Australia
About 2 hours using the app
Loox replied November 20, 2024

Hey,
Arielle from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected, and I appreciate your feedback.

I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.

May 27, 2024

If you have something that you want to ask they are here 0/24 for you. I really like Sara, Technical Support Engineer who help me with a lot of things!

Tisztaszívből
Hungary
About 1 year using the app
October 3, 2024

It,s easy to use and install. I love it

Almas shop
Sweden
17 minutes using the app