Loox ‑ Product Reviews App , 18,481 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and range of features, including automated customer review collection, customizable widgets, and photo and video review capabilities. It integrates well with Shopify and other platforms, making review management and display easy. The app's responsive customer support and ability to boost conversion rates are highly valued. It also offers incentives like discounts to encourage customer reviews. Merchants find it affordable and effective in boosting sales and building customer trust.
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BEWARE - All YOUR customers and YOUR reviews (as payment for the app up until the point of cancellation has been made to loox) will be taken from you should you decide to cancel loox.
A gross over stepping of authority. You can choose NOT to have all YOUR hard earned reviews deleted by loox by continuing to pay them indefinitely.
YOUR CUSTOMERS ARE YOURS.
ALWAYS OWN, YOUR OWN CUSTOMERS REVIEWS.
Hey,
Amit from the Loox team here :)
You have access to all the reviews you collected through Loox, and you can export them at any time, like so :
https://help.loox.io/article/21-how-do-i-export-my-reviews
If you no longer have access to your Loox admin please don't hesitate to contact our support team and we'd be more than happy to help!
Convenient app for reviews but they hide almost the majority of their features behind multiple tiered paywalls.. For basic branding features or settings they try and force you to pay upwards of $60 a month for their "pRo" plan.
What a ridiculous price for literally a review widget and to change the wording of request emails. Money hungry app, consider other apps with the same features for a FRACTION of the price.
Hey,
Amit from the Loox team here!
Loox offers different features on different plans to match the growth of each merchant and their brands.
In addition, customizing the email text is available on all plans including the $9.99 (Basic plan).
You can do that through your Loox admin, in "Collect reviews" under "Review request email".
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
horrivel, não consigo subir nada de avaliações. não é nada sujestivo e o suporte ao cliente é horrivel.
Hey,
Abby from the Loox support team here - happy to help :)
I'm truly sorry to hear your experience with Loox did not live up to your expectations.
Loox offers a seamless migration from previous apps and sources through our import template and one-click importer for supported apps.
Our world-class support team is also available 24/7 to help you with questions you have.
I would be more than happy to work together with you to resolve any issues that have come up and to dig deeper into what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
I used and understanding this app and this is very useful for my shop. It is very suitable for my shop
I have subscribed to a basic subscription but after reaching 500 orders, it is no longer possible to enter into the application to manage customer reviews that are already registered. I can't modify anything anymore !!! However, I continue to pay normally my monthly subscription. Loox asks you to switch to the higher plan otherwise you can't enter the application to manage the existing customer reviews !!! What a shame!
Hey,
Josh from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected.
Loox offers several different plans for stores of all sizes and needs.
Our Basic plan is designed for stores who are beginning their journey on the Shopify ecosystem to help them get their footing and start growing.
Our other plans, which are designed for stores of larger scale, provide a higher ROI for your store.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention the increase in reviews you will receive.
We have contacted you personally to assist you further on the matter.
Please check your email for an email from our support team :)
I'm not happy, I'm not able to import the reviews from Aliexpress to my shop. I tried many times and definitely need help. I can see the comments on the App but no way to add them in the product page.
Hey,
Amit from the Loox team here :)
We have created a support ticket to handle your issue, please check your email inbox.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
The fact that you ask permission to take every single drop of data from the store for the app to be installed even though you are a paid app is disgusting.
Hey,
Josh from the Loox team here :)
Loox, like all apps on Shopify, requires certain permissions to provide our services. Each permission that we ask for is purely for the proper functionality of the app and it's services as both our merchants and their customer's privacy is important to us.
I also want to assure you that we would never use any data from your store outside of the reasons that we specifically require.
You can find an explanation of each permission and why we need it here:
https://help.loox.io/article/82-what-permissions-does-loox-ask-for-and-why
I would be more than happy to address any additional concerns that you may have.
An email is waiting for you from our Support team.
I feel like it's starting to get pricey. Having to pay extra for 300 orders seems heavy. I had orders coming in from another marketplace and they wanted to stop letting me offer the Loox Photo Review discounts to my shopify customers. They kept asking me to upgrade. It's annoying, what do Walmart sales have to do with my shopify Product Review service? I'm looking to add value to my Shopify store, so sales outside of Shopify should not be increasing my fees for my webstore.
Hey,
David from the Loox team here :)
I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air!
Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI.
If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message!
We will be more than happy to help :)
Be weary of this app, they continue charging you even after the app is removed from your store. Contacted support and they told me to contact shopify support, who then said they would contact loox support.
Hey,
Amit from the Loox team here!
Please note that after further investigation, our team has contacted you privately to sort this out in the best way possible.
And while Shopify manages all app charges and billing cycles according to their policy, Loox does not create any of the charges.
You can learn more about their policy here:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
Having that said, when uninstalling the app mid-billing cycle, sometimes Shopify does not delete the charge and it is later received as a regular app charge.
No worries, as I mentioned, we have already contacted you and will sort this out together, the best and fastest way we can :)
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
fucking non-working app. it took me two hours to make it work but I couldn't do anything! get that shit out of here!
Hey,
Amit from the Loox team here :)
I looked at our support logs and it seems like we did not receive any previous support request from your end.
In any case, we are happy to help with anything you need!
I reached out to you directly to the email address your store is listed under.
If you did not receive this email, feel free to contact our support team directly - we're always glad to help!