Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,015)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.

September 17, 2019

good, but has many limit for my trail time. I hope it can give me a better experience before I determine to buy it's plan

billbury
China
About 1 month using the app
June 24, 2020

algumas fotos nao estao baixando na loja. apenas os comentarios. estao ficando comentarios sem fotos.

Woman Store Vip
Brazil
About 1 month using the app
Loox replied June 24, 2020

Hey,

Amit from the Loox team here!

I just wanted to touch base and send a quick follow-up regarding the review you left on the Shopify app store for Loox.

It seems that Loox is displaying your photo-reviews on your product pages as expected.

The other widgets that are not displaying reviews, are generated by a different review app you have installed on your store, and is not related to Loox.

To remove these widgets I suggest contacting that app's support team or creating a staff account for our team (support@loox.io) and we'd be more than happy to help you hide them :)

And in any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

August 1, 2022

The app is slightly complicated to use. I have contacted support a couple times but just got an email response which have not been overly helpful. Previous apps we have installed the person responding to the emails have been extremely helpful, in fact they have sometimes been granted access to our website to ensure their app is installed correctly.

PlatinumShoeCare
United Kingdom
About 1 month using the app
Edited April 21, 2021

A bit expensive but definitely the best review app in the Shopify App store! Would recommend it to everyone!

labelme.at
Austria
About 1 month using the app
March 24, 2020

Trying to add my reviews. But still need more help. Asking for 100 characters is too much. Hope to generate more orders using this app.

Meow Republic
China
About 1 month using the app
Loox replied March 24, 2020

Hey, Yishai from the Loox team here :)

If you need any assistance importing reviews into Loox, please contact our support team directly and we'd be more than happy to help you with this!

Here's how to contact support:
https://help.loox.io/article/107-how-do-i-contact-loox-support

We answer as soon as possible and always within 24-hours!

September 16, 2023

Vielen Dank

Mein Shop
Switzerland
About 1 month using the app
July 9, 2020

Great loved it would recommend to everyone. Yet to see if it helps or increases sales. let see hopefully its a positive outcome

Boujeechicks
United Kingdom
About 1 month using the app
September 4, 2023

cvbcfbb

Aesthetic Presets
United States
About 1 month using the app
May 8, 2023

Não consigo realizar minhas avaliações, somente se for exportado do aliexpress...
gostaria de colocar apenas minhas

menscluboutlet
Brazil
29 days using the app
Loox replied May 9, 2023

Hey,
Tal from the Loox support team here :)

Loox supports importing your reviews from any previous source using our review import template, and you can always reach out to our support team if you need any further assistance with uploading the reviews.

In any case, our support team is available 24/7 and always happy to help! I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

July 18, 2020

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Olone Store
Brazil
28 days using the app