Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,869)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.

May 1, 2024

Amazing Support, wonderful Features. Jodel was perfect and assisted me so quickly. 4 years of using the APP and I couldn't be happier.

OunizZ
Canada
Over 3 years using the app
April 18, 2024

I love the app's easiness to use and adds credibility to my store to build trust with visitors and encourage them to buy from seeing other people reviews. The seamless communication to manually send review requests to each customer and build community one customer at a time.

SELF DRAFTED LLC
United States
3 months using the app
March 3, 2024

Average app with features covered in a lot of the other review apps for a lot less. If you exceed a certain amount of orders on their scale plan, they will charge you $40 extra for an additional 300 orders. Ended up paying something like $190 this month which is crazy expensive when Judgeme does all this for a 1/10th of the cost.

Also, when you click under 4 stars when reviewing their app on their app, it sends you to their own custom form. 4 and over it sends you to shopify, that's why their reviews are inflated.

Overall, the app has a lot of great features and works well with integrated referrals which is useful. Just wish pricing was a little more transparent rather than hiding it in an info icon.

Guernsey Flowers by Post
United Kingdom
6 months using the app
Loox replied March 4, 2024

Hey,
Sara from the Loox team here :)
Thank you so much for your feedback.

We understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately via email and am looking forward to continuing the conversation with you there!

December 28, 2024

Super Produkt! Empfehle ich jedem weiter

MIRABILA
Germany
16 minutes using the app
October 22, 2024

great

Studio Kempster
United Kingdom
22 days using the app
Edited May 24, 2024

App works perfectly, best reviews plug in out there in my IMO.

10/10 couldn't be happier.

Lilach & Aya from customer service was super helpful & responses and gets problems sorted lighteningly fast Highly recommend

SleepyClub
United Kingdom
7 months using the app
December 15, 2024

EXCELENTE

KADENKAS
Chile
2 days using the app
May 19, 2024

I've been using Loox for about 5 months now and have had nothing but positive experiences. I haven't needed support, as everything is simple and easy to manage.

FLOrigins
United States
5 months using the app
October 18, 2024

sehr modernes und ansprechendes Design, sehr intuitiv sowohl bei der Einrichtung als auch später für die Kunden. Klare Empfehlung!

Flora & Seasons
Germany
5 days using the app
December 31, 2024

zu teuer

BELVELINE
Germany
About 1 month using the app
Loox replied January 2, 2025

Hey,
I'm sorry if our pricing wasn't quite what you were looking for.

Loox offers various plans to accommodate stores of all sizes and budgets. Our goal is to quickly deliver high value by helping you collect impactful reviews, boost conversion, increase retention, and driving referrals.

I’ve sent you an email to go over our plans in more detail and see how we can best support your store. Feel free to reply whenever it’s convenient—we’re here to help!