Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,598)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and user-friendly interface, particularly valuing the inclusion of photo and video reviews that boost customer trust. Automated email review requests save time and streamline feedback collection. Customizable widgets integrate well with site designs, improving aesthetics and functionality, leading to increased conversions and engagement. The responsive support team is praised for their efficiency, and regular updates enhance the app's value.
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Ken handled the problem fast and with ease. Thank you
totalmente recomendable. es muy aconsejable utilizar esta aplicación
Excellent app and even better assitance provided by Aya from Customer Support. Really fast and effective.
EXCELENTE
Great interface! Easy to configure and very appealing. So far I'm very pleased!
Easy setup.
Esta excelente
I had an issue with adjusting the background color of the product review widget, and Laurence did an amazing job helping me to fix this. He was very helpful and responsive, and now I'm happy with the background color!
LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price.
Now if you send more than 300 emails per month your price is $79, up from $35! And for what? When Judge Me offers the same features, even more for just $15.
Removing Loox, been using it for years. What shocked me is when i contacted them, they didn't even care that they scammed me and refused to refund. I'm going to report that to shopify. They are not transparent when they ask you to migrate. You are not represented with all facts prior the switch.
Hey,
Tal from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Looking at our previous conversations, I see that we did not advise you to upgrade your plan, and when you inquired about it, we offered you the option to downgrade back to your previous plan.
All of the plan's details, including the usage-based pricing model, are clearly present when accepting the plan.
I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.