Loox ‑ Product Reviews App , 18,475 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and range of features, including automated customer review collection, customizable widgets, and photo and video review capabilities. It integrates well with Shopify and other platforms, making review management and display easy. The app's responsive customer support and ability to boost conversion rates are highly valued. It also offers incentives like discounts to encourage customer reviews. Merchants find it affordable and effective in boosting sales and building customer trust.
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Do nada adicionam o dobro do valor ao plano e mesmo tendo pago não consegue acessar, só se pagar mais, não tem respeito com cliente.
Hey,
Yishai from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores that are just starting their Shopify journey to help them get off the ground and grow their business. Advanced features which are not available in the Beginner plan are essential in getting the most out of your Loox subscription.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)
fucking non-working app. it took me two hours to make it work but I couldn't do anything! get that shit out of here!
Hey,
Amit from the Loox team here :)
I looked at our support logs and it seems like we did not receive any previous support request from your end.
In any case, we are happy to help with anything you need!
I reached out to you directly to the email address your store is listed under.
If you did not receive this email, feel free to contact our support team directly - we're always glad to help!
Very bad customer service. Never replied email for exporting review. Very expensive and not so good service. Don't waste your money.
Fiz a contratação do pacote de $9.99 por mes assim que passasse os 14 dias, só que no aplicativo da shopify está mostrando o segundo plano do qual não contratei$34.99 USD. favor corrigir isso . caso contrário terei que cancelar o serviço antes de começar a usa-lo. Já tentei enviar mensagens para vcs mas não consegui nenhum canal. Quero continuar pagando o serviço mas no plano de 9.99. estou aguardando uma resposta sobre o caso. email. manustore963@gmail.com e a loja é realmanustore.com
Hey,
David from the Loox team here :)
First of all, I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
According to Shopify's own terms and policies, a third-party app cannot choose a merchant's app subscription plan, as Shopify requires explicit merchant consent when choosing an app's subscription plan.
No worries though!
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
very bad, I have been paying for 3 or 4 months and nothing is happening, no reviews from amazon to my shop, I am very disappointed about it.
Lousy customer service. I have problems with the app and I am waiting for a response for more than a day.
One of the worst customer services I've dealt with, you no live chat, you can only send an email, which each time someone else is responding. I've tried for several hours to get help to set up correctly the app on my store, and it's a nightmare. And you're paying money for that horrible experience.
Hey,
David from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. Generally speaking, our support team is available 24/7, and we always answer any query within 24 hours.
I would be more than happy to help you resolve any issues.
I took a look at your request, and it seems that my colleagues were trying to help you in integrating our star ratings widget into your product pages.
No worries, our star rating widget is able to be displayed on any of your Shopify pages.
I have reached out to you privately to better assist you.
I have only just installed the app looking forward to being able to import reviews to my store and increase sales
The worst app ever. I paid for the basic app and they are counting all my orders so that they can charge more? for real? i have 2 other stores with this app and I ddnt have to do this. what is happening? are you really doing this?
Hey,
Josh from the Loox Support team here :)
I took a look at your account and I can see that you have reached the order limit on our Basic plan. Congratulations on your great sales numbers!
The Basic plan is built more for stores that are only just beginning their journey. With that in mind, I have reached out to you privately to verify some information on what this means and how you can continue to grow with Loox.
Please check your inbox for an email from our Support team at your convenience.
GUDOOK ONLINE We have deleted and terminated the service for over ten days, why should we still afford extra payment 29.99USD, we need the explain,thanks.
Hey,
Josh from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.