Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,387)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and seamless Shopify integration, highlighting features like photo and video reviews that boost trust and credibility. The automatic review request feature efficiently collects customer feedback, while responsive support and customizable widgets enhance user experience and conversions. Continuous updates ensure the app remains effective in building social proof, offering good value for money.
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This is very good app. Highly recommend.
An incredibly useful app at an excellent price!
This app is amazing they are very helpful to assist in any challenge one may encounter. Rain, thank you for your help using Loox
Love this review app!
Loox is complete GARBAGE! overrated and overpriced. Please Read:
#1 - BLOCKED FEATURES
I subscribed to the basic plan, and as soon as you set it up, you realize they’ve restricted important 'advanced' features, locking you in. For instance, "delivery-based email timing is not currently supported on your Beginner Plan, it is available on the Scale and Unlimited Plans." This means if you’re not on the expensive plans, Loox forces you to guess the delivery times—you can’t send review requests when the customer actually receives the product. It’s so manipulative.
#2 - BAD BUSINESS PRACTICES
once you hit 100 email request, they just pull the plug on you! sent me this automated email:
=== Subject: [ACTION REQUIRED] Review request emails are not being sent
Your Monthly Quota of Review Request Emails has Run Out!
What does this mean? No more emails are being sent asking customers to review your products
Satisfied customers are not being directed back to your store to buy again
You are losing out on fresh reviews and repeat sales
===
Now you find yourself in a messy limbo, with some customers receiving review requests, but unable to respond. And you? You are now forced to pay at least $40/month to Loox just to resolve this issue.
#3 - YOU ARE NOT THE BOSS
The first non 5-star reviews i every recieved from a customer was because we sent too many review requests!!!
While as a merchant, I strive to keep my customers as happy as possible - mistakes are inevitable and will 100% occur.
For example a customer who leaves a 1-star review for a minor issue without first contacting trying to resolve. It's bound to happen to any merchant.
What's frustrating is that even if you rectify the issue and satisfy the customer, Loox doesn’t allow you to update the rating or the review!
If it’s a store review, you end up with an unjustified bad review on Google for everyone to see.
It’s your store, you’re their customer paying good money for the tool, but they get to decide what's shown on your website!
#4 - CHAOS AND NO IMMEDIATE SUPPORT
Loox’s feature to incentivize customers to add images/videos with their reviews not only barely works, but it also creates massive chaos by adding bulk entries in your discounts list, one per customer... It's a nightmare.
Moreover, Loox lacks chat support. If you encounter an issue, you need to send an email and wait hours or days for someone to respond.
#5 - COMMODITY
As someone who looks for premium solutions, especially for building trust with customers. Don’t be fooled by the UI; it's the same across all review apps. I recommend to anyone reading this to steer clear of Loox. Consider using Klaviyo, Vitals, or many other established apps with a review feature that provide far better features, control, and flexibility.
Hi, Sara from the Loox team here.
Firstly, I’m truly sorry to hear that your experience with Loox didn’t meet your expectations.
We take great pride in offering an app that provides great return on investment and attentive, high-quality support.
Transparency is extremely important to us, which is why you can compare the available features and prices of all Loox plans on our pricing page so you know exactly which features are supported on whichever plan you choose. Please note that Loox never limits your ability to respond to a customer’s review.
Loox is a Google partner, and as such, we comply with their Google's Guidelines which dictates that all reviews, no matter what their rating, must be included in your review feed. Review transparency is also a matter of review authenticity, which is very important to us.
I’ve reached out to you via email to continue the conversation there.
Loox provides all I've been looking for as a Product Review app.
Laurence from Loox's team was very swift and helpful in resolving an issue I had in implementing one of the widgets and now it works great. Definitely recommended!
Loox has been fantastic, just started about a month ago. So far I have 0 complaints at all!
BEST THING EVER, literally makes people trust a lot!
I am in the setup phase of Loox and I reached out to Customer support for some help. Chester was very helpful so thank you for that!
such easy set up and looks very professional