Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,889)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.

October 11, 2024

easy to install

Bioshell Case
United States
1 day using the app
August 28, 2024

Im no longer using the app i unnistall multiple times and, even after that comes to me a bill with 13,99 from this app, what is going on??

Glam & Glow
Portugal
15 days using the app
Loox replied August 29, 2024

Hey,
Rotem from the Loox team here.

Sometimes, app charges are automatically triggered before an app is uninstalled. While Shopify stops all future charges for the app, it will not stop any pending charges that have already been created.

I’ve reached out to you privately through our support email to refund you for this charge, and I would be happy to continue the conversation there!

October 2, 2024

good good

Gyalinea
Belgium
2 months using the app
March 10, 2024

Chester Was very fast and helpful with his response. I definitely recommend this app just based off of customer service.

Alumna
United States
2 months using the app
April 1, 2024

It is exactly what i needed for my new online store. it has helped with credibility

HERRA ESSENCE
United Kingdom
4 months using the app
October 16, 2024

ottima app

Smooth
Italy
4 months using the app
November 25, 2024

good

ValenteParty
United States
About 2 hours using the app
September 30, 2024

Le pongo una estrella porque no me deja cancelar el plan de prueba gratis y no sé si desinstalando la aplicación dejaran de cobrarme.

SI ALGUIEN ME PUEDE AYUDAR ESTARÍA MUY AGRADECIDO

My Store
Spain
2 months using the app
Loox replied October 2, 2024

Hey,
Sharon from the Loox team here.

Canceling your Loox subscription can be done anytime by removing Loox from your Shopify apps menu.

Shopify should only trigger an app charge once your free trial period has been completed.

While I was unable to locate information about your store, our Support team is available 24/7 and we will happily take a deeper look into this, and advise accordingly: support@loox.io

November 8, 2024

Its so easy to use

FishSensePro
United States
About 3 hours using the app
March 26, 2024

The employes are very kind and helpful. They immidiately solved my problem. Rotem the employe I was talking to responded to my e-mails out of work time and made the refund possible for me.

Sharpest
Hungary
2 months using the app