Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (22,793)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its easy setup and seamless Shopify integration, praising its user-friendly interface that supports photo and video reviews. They value the automated review requests and customizable widgets for enhancing brand aesthetics and customer engagement. Many report increased conversions due to improved credibility and social proof. Responsive customer support and regular updates add to its value, positively impacting online presence and brand building.

November 18, 2024

Sehr einfache die App einzustellen! Die Features klingen mega gut.

SideStripe
Germany
9 minutes using the app
Edited May 6, 2024

never heard back from support.

Edit:

Loox responded to my review, and I reached out to their customer support again who was very prompt at solving my issue. Thank you!

Charmmetry Co.
United States
22 days using the app
Loox replied April 9, 2024

​Hey,
Lilach from the Loox team here :)

​Looking at our backend, I could see that we responded to your emails, but they bounced for an unknown reason.

​We also tried contacting your team through your store's "Contact Us" page.

​Our team would be happy to help you set up your Loox account, we are available 24/7 at support@loox.io.

May 26, 2024

Worst app ever, when you choise a low star raiting in their app, they send you to a feedback page, but when you choose a higher star they send you here. Dont use this app they will over charge you!

Cloudflops
Sweden
About 1 year using the app
Loox replied May 28, 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the details of the plan are present when accepting the plan.

I’ve personally reached out to you, and I'm happy to continue the conversation with you privately.

In any case, our support team is available 24/7 and always happy to help!

September 25, 2024

love the upsell!

Henderson's Western Store
United States
14 days using the app
March 7, 2024

Customer service is very helpful. Ken was amazing, he helped me quickly.
Thank you so much, Ken!

Lighting Homei
United Kingdom
7 months using the app
April 7, 2024

Reached out to their support email looking to get some help with my site that I could not figure out on my own. Ellison emailed me back within a few minutes and was able to help me out with exactly what I needed and wanted and got it done faster than expected. Excellent service!

YOTATRIBE
United States
3 days using the app
September 4, 2024

awesome app easy to use

Great Escape
New Zealand
11 days using the app
October 17, 2024

muy bien

Hammled
Chile
3 months using the app
May 2, 2024

Great help as always! Aya is super efficient with fast replies!

Petit Nord EU
Denmark
Over 2 years using the app
September 2, 2024

great app

Highly recommended

Techno Style
United Arab Emirates
2 months using the app