Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,629)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its easy setup and user-friendly interface, particularly valuing the inclusion of photo and video reviews that boost customer trust. Automated email review requests save time and streamline feedback collection. Customizable widgets integrate well with site designs, improving aesthetics and functionality, leading to increased conversions and engagement. The responsive support team is praised for their efficiency, and regular updates enhance the app's value.
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Très bien
Chester was very helpful and kind
Worst experience with them, they charged me 400$+ uninformed and my plan is for 40$ only, i want my money back extremly unethical to charge such high amount just for Reviews
Hey there, Sara from the Loox team here.
We understand how stressful it can be to receive an unexpected charge. Our pricing plans are fully transparent and are outlined in several places throughout the subscription process.
We've reached out to you privately via email and look forward to continuing this conversation there.
good app so far, great tech support too, they helped me with some issues i was having and were able to get things going for me pretty quick, they even made it easy to import my old reviews!
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Solid all around review collection app
I love this app! It has probably all the futures you need. Don´t make the mistake (as we did), and don´t try to get some free review app, it will probably suck and you will probably need to migrate to better review app in the future.. I also love the support of Loox, they are here literally 24/7 and are ready to help you with anything.. I´m really satisfied. But I need to monetion, that we have been using this app for not even a month, so maybe We´ll find out some shortcomings of this app
Ken was great with a small issue that I had. Thank you!
Average app with features covered in a lot of the other review apps for a lot less. If you exceed a certain amount of orders on their scale plan, they will charge you $40 extra for an additional 300 orders. Ended up paying something like $190 this month which is crazy expensive when Judgeme does all this for a 1/10th of the cost.
Also, when you click under 4 stars when reviewing their app on their app, it sends you to their own custom form. 4 and over it sends you to shopify, that's why their reviews are inflated.
Overall, the app has a lot of great features and works well with integrated referrals which is useful. Just wish pricing was a little more transparent rather than hiding it in an info icon.
Hey,
Sara from the Loox team here :)
Thank you so much for your feedback.
We understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately via email and am looking forward to continuing the conversation with you there!
They did a really good job with the app and the visual. One of my customers had mentioned to me that it was a breeze to leave a review, which is important for a start-up to gather reviews. The customer service is also very helpful. I reached out over the weekend with an issue and Shany from the support team resolved it for us by that Sunday!