Loox ‑ Product Reviews App , 18,481 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its user-friendly interface and range of features, including automated customer review collection, customizable widgets, and photo and video review capabilities. It integrates well with Shopify and other platforms, making review management and display easy. The app's responsive customer support and ability to boost conversion rates are highly valued. It also offers incentives like discounts to encourage customer reviews. Merchants find it affordable and effective in boosting sales and building customer trust.
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Don't work, i would put reviews on my website by the website but it's impossible. I just can import the Aliexpress reviews. So that don't make work.
Hey,
Yishai from the Loox team here :)
Our support team will gladly assist you in adding\moving the review widget on any page on your store that you'd like so that your customers will be able to leave a review on the store directly.
Additionally, please note that you can use our import spreadsheet to import reviews to any product on your store.
Since I can see you are currently unsubscribed to Loox, if you could please reinstall Loox and reply to the email we sent to you privately, we'll be happy to sort this out for you!
quero cancelar meu plano da loox , mas não consigo achar nada que diga para eu cancelar, como faço?
Hey,
Amit from the Loox team here!
I just wanted to jump in and let you know that we are always here and happy to help :)
No worries, you can unsubscribe at any time by removing Loox.
Here is how you can do so:
https://help.loox.io/article/85-how-do-i-remove-loox-from-my-store
If you need any assistance with this or have any other questions, please feel free to contact us at support@loox.io and we'll be more than happy to help.
CUSTOMER SUPPORT IN CLARIFYING ISSUES AND QUESTIONS IS APPALLING, COMPLICATED TO INTEGRATE NEEDS SO MUCH CLARIFICATION ON IMPORTING REVIEWS, THERE ARE BETTER PRODUCTS AND SERVICES OUT THERE.
Hello, Yishai from the Loox team here,
I took a look at your support requests and I can see that our agents answers within a couple of hours with full instructions on how you can import reviews into your store using Loox.
If you need any further clarification on how to achieve that, please let us know and we'd be more than happy to elaborate and assist further :)
Péssimo aplicativo, plano caro depois que tem certo limite de reviews. Troquei de plano e os comentários do meus clientes sumiu tudo! Não recomendo.
Hey,
David from the Loox team here :)
I'm genuinely sorry to hear that your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
The Plan you were subscribed to is the Loox Beginner Plan.
Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.
It is limited to a total of 500 orders from when you finish the Loox trial.
Due to this, after reaching your first 500 sales after the trial ends, the Loox Beginner plan will no longer be available, and your Loox admin will no longer be accessible until you select your next Loox Plan.
With that being said, I can assure you that all front-facing widgets and reviews appear exactly the same, and Loox will make no changes to your live store.
I've reached out to you privately through our support and am here to make sure we get this sorted out together :)
If you have any other questions or need assistance with anything, do not hesitate to contact our support team.
We'd be more than happy to help :)
If i could put 0, i would make it. The application design isn't bad, but definitly loox is a bunch of thief. Bascially i just tried them application on my shop for the test period. Then i accepted nothing but they still steal money on my account by shopify paiement. Be careful with that kind of app.
Hey,
Josh from the Loox team here :)
I'm sorry to hear you feel that Loox did not meet your expectations.
When activating your free trial, Loox requires you to also select and approve a subscription. Shopify requires explicit merchant consent when selecting any app charges and we cannot, on a technical level, issue a charge without the merchant approving it first.
Once your free trial ends, Shopify automatically creates an app charge for the subscription that was enabled.
I can see that you have reached out to our Support Team regarding a refund for the charges to your account. I have personally reached out to you regarding this refund and will be more than happy to continue to assist you privately.
I can no longer enter the application if I do not subscribe to the superior plan, even if they charge me $14.99 every month !!! it's a forced sale! very disappointing! Do not use this app, you will be the next victim.
Hey,
Tamarry from Loox here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers several different plans for stores at different stages of their Shopify journey.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
I made the payment I bought the program.
I accidentally deleted the program.
I uploaded it again. He wants money from me again. dishonest
Hey - Yishai from Loox here :)
Please note that Shopify manages all app charges and billing cycles according to their policy here:
https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees
To the best of our knowledge, Shopify should not create an additional charge for an app that was uninstalled and re-installed mid billing cycle.
You can refer to this article:
https://ecommerce.shopify.com/c/api-announcements/t/bug-fix-billing-api-double-billing-charges-on-reinstall-548538
This means that you should be able to choose a plan and use Loox for the remainder of your billing period without being charged twice.
In any case, please contact our support team and we'd be more than happy to help you with this!
Pathetic they did not give me any free trial and charge fee from day one. Why are you making people's fool by writing 14 days of free trial?
Disgusting!!!!
Hey,
Amit K. from the Loox team here :)
I took a look at your account logs and I can see that since Loox was previously installed in your store, your trial period ran out.
No worries, I've contacted your privately to sort this out and give you a chance to check us out.
If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!
o aplicativo está todo em inglês isso dificulta na hora de configurar péssimo vocês precisam melhorar esse aplicativo
Hey,
Josh from the Loox team here :)
Loox supports displaying all customer-facing elements in many languages including Portuguese.
While the admin itself is currently available in English only, you can definitely use Google Translate to automatically translate the different settings to your native tongue.
In addition, our Support Team will be more than happy to assist you further with whatever else you need
I couldn't use the app for the first 14 day trial so I contacted them.
they told me not to worry and my trail would be extended all of the sudden i got an immediate bill off 60$
thanks !
really not what I was expecting for them
Hey,
Amit K. from the Loox team here!
I took a look at our support logs and I can see that our team has contacted you in the past with a link to extend your trial period. I sent you an additional email now.
In any case, we'll make sure to refund your account and provide your account with an additional trial period so you could check Loox out :)