Loox ‑ Product Reviews App

Hey,

Amit from the Loox team here!

Please note that after further investigation, our team has contacted you privately to sort this out in the best way possible.​
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And while Shopify manages all app charges and billing cycles according to their policy, Loox does not create any of the charges.
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​You can learn more about their policy here:
​https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
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​Having that said, when uninstalling the app mid-billing cycle, sometimes Shopify does not delete the charge and it is later received as a regular app charge.
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​No worries, as I mentioned, we have already contacted you and will sort this out together, the best and fastest way we can :)
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​In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Tamarry from the Loox team here :)

We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.

Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including Spanish.

I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

Hey,

Amit from the Loox team here :)

I looked at our support logs and it seems like we did not receive any previous support request from your end.

In any case, we are happy to help with anything you need!

I reached out to you directly to the email address your store is listed under.

If you did not receive this email, feel free to contact our support team directly - we're always glad to help!

Hey,
Dor from the Loox team here.

As an approved reviews aggregator with Google, we work as hard as we can to make this integration as seamless as possible.

However, due to Google's strict guidelines and lack of communication, this can be more complicated in certain cases.

In these cases, our support team is available 24\7 to assist with every step of the process.

We have reached out to you personally, and we will continue assisting you on the matter until it is resolved.

Hey,
Yishai from the Loox team here :)
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Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

​Our Beginner plan is designed for stores that are just starting their Shopify journey to help them get off the ground and grow their business. Advanced features​ which are not available in the Beginner plan are essential in getting the most out of your Loox subscription.
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​We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
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I’ve reached out to you privately through our support and am here to make sure we find the best plan for your store together :)

​Hey,
Tal from the Loox team here :)
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​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
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I’d be happy to dig deeper into what you see on your end.
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​I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey,
Ilan from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan is designed for stores that are starting their journey and helping them grow their business.

We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

​Hey,
Tal from the Loox team here :)
​
​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
​
​Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

​We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
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​You can export the reviews collected for your store, including the photos, directly from the app or through our support team.
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​I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)
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Hey,
Sapir from the Loox team here :)

I can see that you recently subscribed to our Beginner plan.

I have contacted you privately through our Support email and am happy to elaborate and continue the conversation with you via email.