Loox ‑ Product Reviews App
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (22,024)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly interface and easy integration, enhancing online stores with photo and video reviews that boost customer trust. They value the automated review requests, customization options for brand alignment, and multilingual support. The app is noted for its affordability and effectiveness in increasing conversions, with continuous updates and responsive customer support further enhancing its appeal.
Refine
-
By rating
Decent app that does exactly what it's supposed to. I was disappointed that the "free trial" expires the moment your store goes live. What's the point of having a free trial if you can't test it out with real customers?
i really like it
Sometimes the reviews do not show up and yeah that is very very very annoying to experience and yeah.
Hey, Yishai from the Loox team here :)
It seems like you were previously in your Shopify trial period which allowed you to use Loox for free until you opened your store.
Now that you are no longer on the Shopify trial, you needed to subscribe to a Loox plan in order to display your reviews.
Since you have already subscribed to the Basic plan, the reviews should appear as expected.
If you are still unable to see your reviews, please contact our support team directly and we'd be more than happy to investigate further!
The reviews should appear on all your product pages out-of-the-box!
very good app. I really recommand this app it's easy to use and very useful. the customer support. good
Tolle App, einfach und schnell eingerichtet.
seria de grande ajuda se o App estivesse em Portugues, Brasil .
mesmo eu mudando o idioma nao atualiza na pagina.
bueno...............................................................................................................................................................................................................................................................................................
1. App is too expensive for what it offers. Consolidate your plans down to one cheaper plan and I may reconsider this app. Your plans are robbery in the current state. 2. Can't remove Loox branding from the store. If I'm paying for an app I want to be able to remove the branding no matter what plan I'm running. 3. App leaves code all over the store after uninstallation. 4. Automatic coupons only works if the user leaves a photo review. This feature should work without the need for a photo review. 5. Don't limit reviews and emails. Overall you have lost a guaranteed customer due to bad business decisions. This app is great otherwise.
Hey,
Josh from the Loox team here :)
I am sorry that your experience with Loox did not meet your expectations. Loox is focused entirely on helping merchants collect significantly more reviews with photos, and displaying them beautifully across your store. We accomplish this by helping you to incentivize your customers with discounts for including a photo with their review.
Photo reviews convert 91% more than text reviews. By offering discounts on photo reviews only and other efforts like photo reminder emails, we manage to acquire a photo for 1 in 4 reviews.
We offer different plans for different stages of your store from those just starting out all the way to big brands! If you are not able to find a plan that fits your needs and budget, please let us know and our success team will work with you to find that perfect fit that will give you maximum value!
Unfortunately, since Shopify removes access to edit code after an app is removed, every customer-facing app on Shopify which inserts its code into a store's liquid cannot change or remove any code they added once the app is uninstalled. If you would like, I would be more than happy to assist you in removing any and all leftover Loox code from your store.
I have reached out to you privately with instructions on how we can help remove this additional code.
hard to put review hard to put review hard to put review hard to put review hard to put review hard to
Hey,
Amit from the Loox team here - happy to help!
Since we weren't able to reach out to you, please don't hesitate to contact us at support@loox.io and we'd be more than happy to assist :)
very good app but little costly then others